Customer Service in Bank

Job DescriptionCentral bank of Egypt Call center agent - technical support Answer inquires and solve technical problemJob RequirementsGood in EnglishTechnical background9AM till 5pm shift Friday and Saturday off

Responsibilities:Supervising day-to-day operations in the customer service department.Responding to customer service issues in a timely manner.Creating effective customer service procedures, policies, and standards.Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.Implementing an effective customer loyalty...

· Achieve communicated KPIs by strictly following his key performance activities(KPAs), (outbound calls, sales visits, cross sell activities)· Report his KPAs on weekly basis to the business banking sales manager.· Personally and proactively build his area business banking portfolio of asset and liabilities.· Keeps updated and...

Introducing customers and contacts to the services and offers provided by the bank, coordinating the launch of new banking products and services with relevant departments, such as legal, marketing and compliance, and ensuring integration with existing banking systems.

Banking OPS daily procedures, record & report any failures in banking systems for relevant party to ensure smooth systems’ operations.Observe Banking operations systems backups to ensure safety of CIB customer & bank data.Handle all of the DR activities for Banking operations systems to safeguard banking’ systems’ operational...

Interact with customers over the phone to understand their banking needs.Provide excellent customer service to achieve customer loyalty.Resolve problems over the telephone on the spot.Convert sales opportunities in order to meet financial targets.Clarify and explain procedures and products over the telephone.Capture and report customer feedback towards...

Supervising the Customer Service staff on their daily responsibilities.Following up on received complaints & corresponding to sender.Ensures adherence to GUC policies & values through monitoring and coaching staff.Communicating with other departments to facilitate problem solving.Providing staff with updated received information & answer their...

Utilize chatbot technology to assist customers with their inquiries and provide accurate informationHandle customer complaints and resolve issues promptly in accordance with company guidelinesMaintain detailed and accurate customer logs and recordsCollaborate with team members to improve chatbot functionality and customer experienceFollow company policies...

Interact with customers over the phone to understand their banking needsProvide excellent customer service to achieve customer loyaltyResolve problems over the telephone on the spotConvert sales opportunities in order to meet financial targetsClarify and explain procedures and products over the telephoneCapture and report customer feedback towards continual...

Responsibilities:• Interact with customers over the phone to understand their banking needs.• Provide excellent customer service to achieve customer loyalty.• Resolve problems over the telephone on the spot.• Convert sales opportunities in order to meet financial targets.• Clarify and explain procedures and products over the...

Responsibilities:• Interact with customers over the phone to understand their banking needs• Provide excellent customer service to achieve customer loyalty• Resolve problems over the telephone on the spot• Convert sales opportunities in order to meet financial targets• Clarify and explain procedures and products over the...

Providing a personalized, friendly and efficient serviceProvide exceptional, efficient counter and sales service for all customer segments, wealth and personal banking (WPB), Premier and CorporatePro-actively encouraging new and existing customers to register for, and use, alternative delivery channels e.g. Personal Internet, Banking/self-service equipment...

Seek new business opportunities and develop them to maximize business growth.Achieve deposits targets via marketing and cross selling the wide range of liability products to potential customers attracting new deposits.Communicates the mission, vision, values and progress of ADIB to hub team.Provides leadership to the Hub members with a strong focus on sales,...

Responsibilities:Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.Informing customers about bank products and services.Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all...

Responsibilities:Signing on new clients and helping them through the onboarding process.Managing client bank accounts, including opening and closing accounts, and overseeing transactions.Processing deposits, payments, and withdrawals.Authorizing and evaluating overdrafts and loans.Handling other transactions, such as writing cashier checks or money orders,...

Interact with customers over the phone to understand their banking needsProvide excellent customer service to achieve customer loyaltyResolve problems over the telephone on the spotConvert sales opportunities in order to meet financial targetsClarify and explain procedures and products over the telephoneCapture and report customer feedback towards continual...

Customer Service - Responsible for providing quality of service to a portfolio(s) of Business Banking, Corporate and Investment Banking customersFollowing the implementation process when it comes to opening a new profile or setting up servicesBuild and maintain relationships with key contacts at potential clients, consulting companies and partners in order...

**Job Purpose**: Manage, and follow up on all the works and activities related to Bank projects in order to achieve our strategic plans by using a variety of project management techniques to ensure that projects are achieving their objectives/goals. **Duties & Responsibilities**: Key Responsibility: - Review carefully new issued RFP in order to ensure that...

Responsibilty:Assisting your supervisor with the company's treasury activities.Preparing and communicating daily banking activity reports.Assisting with the physical counting of cash.Investigating and resolving discrepancies with cash transactions.Documenting all cash transactions for each day.Reconciling bank deposits and payments.Responding to customer...

Driving priority banking growth and delivering exceptional portfolio targets performance by identifying and meeting customer needs through selling a range of ADIB gold products and acting as an advisor to mass affluent customers.Managing a portfolio of gold banking customers and offering full range of wealth management services .in order to achieve revenue...