Customer Service Executive
4 weeks ago
- Utilize chatbot technology to assist customers with their inquiries and provide accurate information
- Handle customer complaints and resolve issues promptly in accordance with company guidelines
- Maintain detailed and accurate customer logs and records
- Collaborate with team members to improve chatbot functionality and customer experience
- Follow company policies and procedures while delivering excellent customer service
- Provide guidance and support to customers in a friendly and professional manner
- Interact with customers over the phone to understand their banking needs
- Provide excellent customer service to achieve customer loyalty
- Resolve problems over the telephone on the spot
- Convert sales opportunities to meet financial targets
- Clarify and explain procedures and products over the telephone
- Capture and report customer feedback towards continual product development
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Customer Service Executive
4 weeks ago
Cairo, Egypt Aramex Egypt Full timeHandle all GCS cases, follow up and close all requests.Attending customer’s inquiries by fulfilling their requirements, solve their problems, follow up their cases, and update them.Respond to all requests that are under IRT "Immediate Respond Team" as per the standard (respond within 24/7 and by 10 seconds to 10 minutes".Manage and meet customer...
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Customer Service Executive
4 weeks ago
Cairo, Egypt IGT Solutions egypt Full timeExcellent writing and speaking skills in German (C1 Level) & English (B2 Level) Language Previous work experience in an international airline environment / operation is a valuable advantage.Previous experience in working with a booking system such as Amadeus, Galileo, Sabre is mandatory.Specialized skills required: Good Communication and Customer Service...
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Customer Service Executive
4 weeks ago
Cairo, Egypt Concentrix Egypt Full timeGreet customers in a courteous, friendly, and professional manner using agreed upon proceduresMaintain basic knowledge of client products and/or servicesPrepare complete and accurate work including appropriately notating accounts as requiredParticipate in activities designed to improve customer satisfaction and business performanceOffer additional products...
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Senior Customer Service Executive
4 weeks ago
Cairo, Egypt aramex egypt Full timeHandle all GCS cases, follow up and close all requests.Attending customer’s inquiries by fulfilling their requirements, solve their problems, follow up their cases, and update them.Respond to all requests that are under IRT "Immediate Respond Team" as per the standard (respond within 24/7 and by 10 seconds to 10 minutes".Manage and meet customer...
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Operations Executive Customer Service Executive
2 weeks ago
Cairo, Egypt Martico Egypt Full timeResponsibilities:Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and procedures.Planning the training and standardization of service delivery.Selecting and hiring new staff.Monitoring the work of individual representatives and of the...
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Senior Customer Service Executive
4 weeks ago
Cairo, Egypt ARAMEX Full timeHandle all GCS cases, follow up and close all requests.Attending customer’s inquiries by fulfilling their requirements, solve their problems, follow up their cases, and update them.Respond to all requests that are under IRT "Immediate Respond Team" as per the standard (respond within 24/7 and by 10 seconds to 10 minutes".Manage and meet customer...
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Customer Service Executive
4 weeks ago
Cairo, Egypt Aramex Egypt Full timeExplain and promote the Shop & Ship service to potential customers to ensure a full understanding of the service.Review Mailboxes for new subscribers and log customer information into the system.Follow up on all online subscriptions, check the integrity of the logged customer information, and contact all online customers to ensure they are aware of how to...
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Customer Experience Executive
4 weeks ago
Cairo, Egypt Transmar egypt Full timeManaging and executing customer bookings against space and equipment availability.Managing and executing documentation process.Managing and executing invoicing and BL Delivery.Completing required periodical reports.Cooperating with Sales counterpart for maximum customer retention and satisfaction.Meeting designated customer SLAs.Proactively helping customers...
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Customer Service Supervisor
4 weeks ago
Cairo, Egypt Ramtrade Full timeJob DescriptionReview the Delta program to see any new orders.Coordination with the financial department to review clients' accounts and approve orders.Recording orders on SAP with the accuracy and required dataCoordination with sales team and the customer to solve any problem related to the payments process before executing the order.Reviewing and...
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Digital Customer Service Specialist
4 weeks ago
Cairo, Egypt Anasia Group Cairo, Egypt Full timeStay informed about our products, services, and policies to effectively address customer inquiries and provide accurate information.- Engage in outbound sales calls to potential customers, promoting our products or services and converting leads into sales.- Market for Anasia shop through upselling during calls.- Monitor and moderate client interactions on...
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Executive Director Campus Services
4 weeks ago
Cairo, Egypt الجامعة الامريكية Full timeOversee all campus services departments including events planning support, food service, travel and business support (mail and printing services) , transportation, housing, medical services, and housekeeping and grounds cleaning, across all University campuses and facilities, including off-campus residences and student housing.Develop and implement...
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Customer Service Head
4 weeks ago
Cairo, Egypt EG BANK egypt Full timeResponsibilities:Supervising day-to-day operations in the customer service department.Responding to customer service issues in a timely manner.Creating effective customer service procedures, policies, and standards.Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.Implementing an effective customer loyalty...
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Pr and Customer Service Section Head
3 days ago
Cairo, Egypt JOBMASTER Human Capital Solutions Full timeDealing with Customers face to face Experience in face to face customer service Founded in 1995 by a group of young entrepreneurs, JOBMASTER initially started as a pioneering recruitment firm serving the Egyptian market from entry to executive levels. Gaining rapid acclaim throughout the years, from our enhanced knowledge and accumulated practical experience...
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Customer Service Manager
4 weeks ago
Cairo, Egypt Saba Eg Cairo, Egypt Full timeSupervising day-to-day operations in the customer service department.Responding to customer service issues in a timely manner.Creating effective customer service procedures, policies, and standards.Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.Implementing an effective customer loyalty...
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Customer Service Manager
4 weeks ago
Cairo, Egypt orange egypt Full timeCreating effective customer service procedures, policies, and standards.Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.Maintaining accurate records and documenting all customer service activities and discussions.Managing the approved budget of the customer service department.
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Sales Engineer
3 days ago
Cairo, Egypt Rieckermann Service Ltd Full timeImplement strategies to grow food-processing machinery business and market share. Set up meeting and visit existing and prospective customers in Egypt. Plans, coordinates and makes sales presentations. Proactively seek for and approach Greenfield customers and new market opportunities. Prepare discussion and visiting reports. Mechanical or electrical...
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Sales Engineer
3 days ago
Cairo, Egypt Rieckermann Service Ltd Full timeImplement strategies to grow food-processing machinery business and market share. Set up meeting and visit existing and prospective customers in Egypt. Plans, coordinates and makes sales presentations. Proactively seek for and approach Greenfield customers and new market opportunities. Prepare discussion and visiting reports. Mechanical or electrical...
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Customer Success Executive
4 weeks ago
Cairo, Egypt AXON Full timeDuties/Responsibilities: Renegotiate and maintain major clients Demand-driven in provider accountsProcess the clients’ on-boarding Interacts with customers via telephone, email, system, online chat, or in-person to provide support and information on products or services.Collects and enters orders for new or additional products or services.Assist in...
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Customer Service Specialist
4 weeks ago
Cairo, Egypt IGT Solutions egypt Full timeWe are looking for a skilled and customer-oriented German-Speaking Customer Care Agent to join our dedicated customer care team. As a Customer Care Agent, you will be the first point of contact for our customers, providing assistance and resolving their inquiries promptly and professionally. Your primary focus will be to ensure customer satisfaction, build...
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Customer Service Agent
4 weeks ago
Cairo, Egypt NOK for Human Capital Solutions Full timeJob DescriptionMaintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications,...