Customer Service Executive
1 month ago
- Excellent writing and speaking skills in German (C1 Level) & English (B2 Level) Language
- Previous work experience in an international airline environment / operation is a valuable advantage.
- Previous experience in working with a booking system such as Amadeus, Galileo, Sabre is mandatory.
- Specialized skills required: Good Communication and Customer Service skills, any experience in BPO / Contact Centre will be an added advantage.
- Graduate in any discipline / Under graduates
- Willingness to search for required information from customer with a strong focus on solving clients requests.
- Proficient in Microsoft Office, Outlook
- Willing to work in a contact Centre environment with rotational shifts.
Key Responsibilities:
- Deliver exemplary customer service via emails and phone calls.
- Answer emails messaging and manage outgoing voice phone calls from/to world leading airlines customers, providing customer service support for queries related to flight changes or cancellations, lost baggage, claims.
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