Customer Service Specialist
4 weeks ago
We are looking for a skilled and customer-oriented German-Speaking Customer Care Agent to join our dedicated customer care team. As a Customer Care Agent, you will be the first point of contact for our customers, providing assistance and resolving their inquiries promptly and professionally. Your primary focus will be to ensure customer satisfaction, build positive relationships, and maintain a high level of service quality.
Responsibilities:
- Customer Support: Respond to calls from German-speaking customers in a courteous and efficient manner.
- Issue Resolution: Address customer inquiries, concerns, and complaints, striving to resolve issues effectively and in a timely manner.
- Customer Feedback: Gather and document customer feedback, suggestions, and complaints, and communicate insights to the management team for process improvements.
- Customer Satisfaction: Strive to achieve high levels of customer satisfaction by meeting or exceeding established customer service metrics.
Requirements:
- Language Skills: Fluency in German at C1 level (both written and spoken) is essential with Proficiency in English at B2 level
- Customer Focus: A customer-centric mindset with a strong dedication to delivering exceptional service.
- Problem-Solving: Analytical and creative problem-solving abilities to resolve customer issues effectively.
- Empathy: Ability to understand and empathize with customers' needs and concerns.
- Team Player: Ability to collaborate with team members and contribute to a positive team environment.
- Flexibility: Willingness to work in shifts and adapt to changing schedules based on business needs.
Computer Literacy: Proficient in using computer systems, software, and CRM tools to manage customer interactions and information.
Key Responsibilities:
- Deliver exemplary customer service via emails and phone calls
-
Customer Service Specialist
4 weeks ago
Cairo, Egypt Tyro Full timeCustomer Service Specialist - For InstructorsFull TimeTyro- Maadi, CairoPosted 7 days ago28Applicants for1 open position7Viewed0In Consideration0Not SelectedApply For Job Job DetailsExperience Needed:More Than 2 YearsCareer Level:Experienced (Non-Manager)Education Level:Bachelor's DegreeSalary:ConfidentialJob Categories:Customer Service/SupportSkills And...
-
Customer Service Ecommerce
3 weeks ago
Cairo, Egypt El Diwany for Trade Full timeResponsibilities:Inspecting landing pages, product information, checkout options, and all other pertinent website-related systems to ensure their visual appeal, accuracy, and ease of use.Assisting with decisions about promotions such as discounted offers and affordable bulk packages.Ensuring that payment options and promotional tabs are configured...
-
Digital Customer Service Specialist
4 weeks ago
Cairo, Egypt Anasia Group Cairo, Egypt Full timeStay informed about our products, services, and policies to effectively address customer inquiries and provide accurate information.- Engage in outbound sales calls to potential customers, promoting our products or services and converting leads into sales.- Market for Anasia shop through upselling during calls.- Monitor and moderate client interactions on...
-
Customer Service Specialist
4 weeks ago
Cairo, Egypt MG Developments Cairo, Egypt Full timeMG Developments is a group of specialized companies that operates in real estate investment, tourism development, and construction. The Group was incorporated in 1998 . The company has launched several successful projects and is expanding its investments to cover new areas. Role DescriptionProviding customer support via telephone, e-mail, in-personInforming...
-
Customer service English Account specialist
3 weeks ago
Cairo, Egypt SSC Egypt Full timeInteract with customers over the phone to understand their banking needsProvide excellent customer service to achieve customer loyaltyResolve problems over the telephone on the spotConvert sales opportunities in order to meet financial targetsClarify and explain procedures and products over the telephoneCapture and report customer feedback towards continual...
-
Senior Store Services Specialist
4 weeks ago
Cairo, Cairo, Egypt Azadea Foundation Full timeJob SummaryThe Senior Store Services Specialist is responsible for supervising provided store services in order to ensure compliance with quality standards and resolves occurring problems within scope of authority.Key AccountabilitiesEnsure proper maintenance of office and stores on daily basis in assigned areas as requested by the hierarchy and in...
-
Senior Store Services Specialist
3 weeks ago
Cairo, Egypt Azadea Foundation Full timeJob SummaryThe Senior Store Services Specialist is responsible for supervising provided store services in order to ensure compliance with quality standards and resolves occurring problems within scope of authority.Key Accountabilities Ensure proper maintenance of office and stores on daily basis in assigned areas as requested by the hierarchy and in...
-
Customer Service Head
4 weeks ago
Cairo, Egypt EG BANK egypt Full timeResponsibilities:Supervising day-to-day operations in the customer service department.Responding to customer service issues in a timely manner.Creating effective customer service procedures, policies, and standards.Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.Implementing an effective customer loyalty...
-
Customer Service Manager
4 weeks ago
Cairo, Egypt Saba Eg Cairo, Egypt Full timeSupervising day-to-day operations in the customer service department.Responding to customer service issues in a timely manner.Creating effective customer service procedures, policies, and standards.Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.Implementing an effective customer loyalty...
-
Customer Order Specialist
14 hours ago
Cairo, Cairo, Egypt Signify Netherlands B.V. Full timeWe're looking for a Customer Order Specialist Intern to join our Commercial Operations Team in Egypt, CairoWorking for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career. Together, we're transforming our industry.As the...
-
Customer Service Specialist
4 weeks ago
Cairo, Egypt Mico World Limited egypt Full time•User operation•VIP customer management•Establish good relationships with users•Build a good communication channel between users and our platform.•Fluent in English speaking and writing•Capable to work under pressure and willing to work with flexible work schedule•Skilled in communication and good at handing with...
-
Customer Service Manager
4 weeks ago
Cairo, Egypt orange egypt Full timeCreating effective customer service procedures, policies, and standards.Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.Maintaining accurate records and documenting all customer service activities and discussions.Managing the approved budget of the customer service department.
-
Customer Specialist
4 weeks ago
Cairo, Egypt Grand Community Full timeProviding high-quality service that meets all customer needs and enhances their level of satisfaction.Research and view the latest information and products of the company and review the company’s policy from time to time.Evaluating the customer experience, writing notes, and sending reports to management periodically.Conducting customer surveys to get...
-
Customer Order Specialist
13 hours ago
Cairo, Egypt Signify Netherlands B.V. Full timeWeâre looking for a Customer Order Specialist Intern to join our Commercial Operations Team in Egypt, CairoWorking for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career. Together, weâre transforming our...
-
Telesales Specialist
4 weeks ago
Cairo, Egypt EgyCham Cairo, Egypt Full timeThis is a full-time on-site role for a Telesales Specialist located in Maadi, Egypt. The Telesales Specialist will be responsible for conducting outbound calls to prospective leads and creating customer interest in the company's services or products. The Telesales Specialist will also provide customer support and handling inquiries via phone calls or...
-
Customer Service Agent
4 weeks ago
Cairo, Egypt NOK for Human Capital Solutions Full timeJob DescriptionMaintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications,...
-
Customer service officer
4 weeks ago
Cairo, Egypt Etisalat Egypt Full timeManage large volumes of incoming and outgoing calls in a timely manner.Follow scripts and instructions assigned to calls.Identifying customer needs, clarifying information, and providing available solutions or alternatives.Providing marketing offers for the organization’s products and services if given the opportunity.Building sustainable relationships...
-
Customer Service Executive
4 weeks ago
Cairo, Egypt SSC Egypt Full timeUtilize chatbot technology to assist customers with their inquiries and provide accurate informationHandle customer complaints and resolve issues promptly in accordance with company guidelinesMaintain detailed and accurate customer logs and recordsCollaborate with team members to improve chatbot functionality and customer experienceFollow company policies...
-
Sales Specialist
4 weeks ago
Cairo, Egypt MetLife egypt Full timeThis is a full-time hybrid role for a Sales Specialist located in Cairo, with flexibility for remote work. The Sales Specialist will be responsible for day-to-day tasks associated with sales, sales management, training, and customer service. Qualifications Strong Communication and Customer Service SkillsExperience in Sales and Sales ManagementExcellent...
-
Customer Service Advisor
3 weeks ago
Cairo, Egypt EgyGamer LLC Egypt Full timeResponsibilities:Greeting customers and directing them to available mechanics.Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.Answering questions about service...