Customer Service Advisor

ECL AdvisorUS Extracurricular and Leadership Project Advisor: As a Crimson Extracurricular and Leadership (ECL) Advisor youd be working with students to strategize and develop a personalized leadership project that demonstrates their interests ingenuity and initiative. The leadership project is a vital component of their college application process. The core...

The Support Renewal Advisor will be responsible for ensuring the timely renewal of Oracle Support Service Contracts for existing small, medium-sized and large customers and handling any resulting queries that the customers may have about their contracts.Customer Assistance (CAT): The initial point of contact for incoming calls, chats and Renewal Service...

As a Technical Support Advisor, you'll be our valued customers' first point of contact, ensuring their success with our products/services. You'll wear many hats – troubleshooting technical issues, providing clear guidance, and going the extra mile to delight users. You will play a critical role in ensuring customer satisfaction and driving...

Partner Support AdvisorThe ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.One or more years’ experience in related positions.Familiarity with Microsoft Windows, Microsoft Outlook, and Internet...

Responsiblity:Promptly responding to customer queries via email, live chat, video, phone, and social media channels.Immediately escalating serious complaints or issues that you are not equipped to deal with.Liaising with colleagues or managers to find the best solutions to customers’ issues.Identifying common problems and escalating them to management,...

Responsibilities:Answer inbound calls and manage workflow between departmentsAnswer clients inquiries and help them use the company’s servicesMake outbound calls with clients to follow up on service deliveryOverlook production processes and services provided by the companyJob RequirementsJob Requirements:English Fluency is a MUST.Graduates &...

Highest Net salary in the market (starts 12K net + KPIs + Allowances).Fully Paid trainingGranted KPIs for the first 3 monthsMedical and social insurance9 working hours including 1-hour break/ 2 days off per weekTransportation provided 24/7Bonus and incentive plan above an associate's salary3,6 & 12 Months bonus*Fluency in English is a must*Must be...

Responsibilities:Supervising day-to-day operations in the customer service department.Responding to customer service issues in a timely manner.Creating effective customer service procedures, policies, and standards.Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.Implementing an effective customer loyalty...

Supervising day-to-day operations in the customer service department.Responding to customer service issues in a timely manner.Creating effective customer service procedures, policies, and standards.Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.Implementing an effective customer loyalty...

Creating effective customer service procedures, policies, and standards.Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.Maintaining accurate records and documenting all customer service activities and discussions.Managing the approved budget of the customer service department.

As a Customer Advisor, you will:Analyze customer requests and expectations and respond to them based on their needs and circumstancesUse and master the tools and procedures provided by company to deliver a customer-centric approach with a strong focus on problem solving in each of your interactionsManage multichannel interactions (voice, back-office and...

We are looking for a skilled and customer-oriented German-Speaking Customer Care Agent to join our dedicated customer care team. As a Customer Care Agent, you will be the first point of contact for our customers, providing assistance and resolving their inquiries promptly and professionally. Your primary focus will be to ensure customer satisfaction, build...

Job DescriptionMaintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications,...

ResponsibilitiesAct as a concierge to the company various services and internal functions, coordinating all activities and customer communicationBe the primary interface to our customers and work alongside Sales, Professional Services, Support, and Engineering to resolve any challengesServe as a trusted advisor to our customers executives and key...

Manage large volumes of incoming and outgoing calls in a timely manner.Follow scripts and instructions assigned to calls.Identifying customer needs, clarifying information, and providing available solutions or alternatives.Providing marketing offers for the organization’s products and services if given the opportunity.Building sustainable relationships...

Utilize chatbot technology to assist customers with their inquiries and provide accurate informationHandle customer complaints and resolve issues promptly in accordance with company guidelinesMaintain detailed and accurate customer logs and recordsCollaborate with team members to improve chatbot functionality and customer experienceFollow company policies...

Handle all GCS cases, follow up and close all requests.Attending customer’s inquiries by fulfilling their requirements, solve their problems, follow up their cases, and update them.Respond to all requests that are under IRT "Immediate Respond Team" as per the standard (respond within 24/7 and by 10 seconds to 10 minutes".Manage and meet customer...

Excellent writing and speaking skills in German (C1 Level) & English (B2 Level) Language Previous work experience in an international airline environment / operation is a valuable advantage.Previous experience in working with a booking system such as Amadeus, Galileo, Sabre is mandatory.Specialized skills required: Good Communication and Customer Service...

Job DescriptionMeet and greet walk-in all Customers (beneficiaries or donors).Acquainting the clients with service offered by the foundation.Updating the clients with the foundation of new services and campaigns.Respond to all donor's queries in a safe, timely professional manner.Preparing daily / weekly reports about the beneficiaries/donors.Communicate...

Greet customers in a courteous, friendly, and professional manner using agreed upon proceduresMaintain basic knowledge of client products and/or servicesPrepare complete and accurate work including appropriately notating accounts as requiredParticipate in activities designed to improve customer satisfaction and business performanceOffer additional products...