Banking Operations Specialist

3 months ago


Cairo, Egypt Concentrix Egypt Full time
  • Banking OPS daily procedures, record & report any failures in banking systems for relevant party to ensure smooth systems’ operations.
  • Observe Banking operations systems backups to ensure safety of CIB customer & bank data.
  • Handle all of the DR activities for Banking operations systems to safeguard banking’ systems’ operational continuity.
  • Detect & report bottlenecks on Banking systems to provide the needed technical support and recommend solutions.
  • Monitor the handling of user’s tickets in order to resolve customer & system issues in a smooth & satisfactory manner.
  • Assist in measuring banking services availability and recommend improvements to avail best service to CIB internal & external customers
  • Participate in conducting incident reviews for banking systems to provide lessons learned & avoid future re occurrence & enhance existing systems availability & resilience.

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