Call Centre Manager

Job description**Why join us?** To continuously provide high quality processing service related to CCM to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA’s). Responsible for relationship building and resolving customer queries / issues in a professional manner (where applicable). Other responsibilities dependent on...

-Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...

**About AllCare**: At AllCare, we provide personalized primary care delivered directly to facilities across California. Our dedicated concierge service simplifies medical coordination, allowing care teams to focus on what matters most—caring for their residents. We are committed to improving patient experiences and outcomes through seamless scheduling,...

_**Unlock endless possibilities for growth in your career at Teleperformance! **_ - We're hiring _**full-time, onsite**_ _Customer Service Agents to start immediately. _ - **Location: New Cairo (Tagmoa), Cairo**_ - **Role**:_ - Handling customers' inquiries and maintaining customer satisfaction. _ - **Qualifications**:_ - Fluency in English is a MUST _ -...

JOB TITLE: Centre of Excellence Director MEA DEPARTMENT: Centre of Excellence REPORTING TO: President MEA & APAC REGION: MEA ADDITIONAL INFO: Travel within the MEA region will be required. PURPOSE OF POSITION To drive the delivery of GVR MEA’s Centre of Excellence strategic objectives by leading execution on project management, supply chain, service...

-Job description **Why join us**: To continuously provide high quality processing GPS services to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA’s). The role of Financial Support Managers is to help Commercial Banking customers who may be experiencing financial difficulty. This role is a **telephony **role working...

Design and implement contact center solutions, including telephony systems, interactive voice response (IVR), Automatic Call Distributor (ACD), and omnichannel support. - Perform routine maintenance, upgrades, and troubleshooting of contact center infrastructure to ensure continuous operation. - Monitor contact center performance metrics, analyze data, and...

NAOS Solutions is seeking a Lead Generation Manager to join one of our clients. As the Cold Calling Manager, you will be responsible for driving new business opportunities through strategic outbound calling campaigns. **Responsibilities**: - Manage & monitor the current team of lead generation executives. - Research, track, maintain, and update leads. -...

-Job description **Why join us**: Wholesale Servicing Operations supports 50+ countries on e-Channels Functional and operational support provided to the business covers end to end journey of the customers’ digital experience and is of varied complexity covering Contact Centers, General Processing and Project-Based Teams such as testing, implementation...

**Role Purpose**: - Monitor the agents & daily activities vs. the plan received from scheduling team - Communicate with internal/external stakeholders to address real-time challenges - Support the operation in day-to-day requests & ad-hoc once asked - Provide daily reports to clients and analyze performance data for operations management. - Identify trends...

**Overall Role Purpose**: Ensure consistent and best-in-class customer services (24 x 7 in applicable countries) to DHL Customers through effective planning, management, and staffing, supported by the deployment of appropriate enabling technologies, within the Customer Contact Centre environment. **Accountabilities**: *** **Customer...

-Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...

-Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...

-Job description **Business: Contact Centres Utility** **Role Title: CDD - CMB Customer service - Voice - Generalist** **Location **_(Country / City)_**:CAIRO, EGYPT **Why join us?** **The Opportunity**: Your role will entail, liaising directly with commercial customers to assist them on their remediation journey. This will be in a contact centre...

**Role Purpose**: - Perform the allocated activities to implement the VOIS Corporate Security strategy related to Fraud Management across VOIS Egypt centres - Perform specific activities to identify fraud risks, to propose measures to mitigate the internal fraud risk and to ensure full compliance with VOIS Fraud Management related policy and requirements. -...

J**ob Description: Call Center Agent Female - Real Estate Sector (High Command of English Language)** **Position Overview**: **Key Responsibilities**: - ** Customer Interaction**: - Handle inbound and outbound calls professionally and efficiently. - Respond to customer inquiries regarding property listings, availability, pricing, and other real...

**Business Development Manager** EFFECTIFF is looking for an experienced Business Development Manager. This position will be responsible for identifying and engaging clients as well as managing client relationships during the full life cycle of client campaigns. **Responsibilities include (but are not limited to)**: - Identification and sizing /modelling...

-Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...

**Job Requisition ID**:165027 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than...

Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...