Customer Support Agent

**Job Summary**: Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, and help customers understand the products and services being offered by the company. **Reports to**: Customer Service Team Leader. **ESSENTIAL DUTIES &...

Design, develop, and implement Interactive Voice Response (IVR) systems using best practices and industry standards. - Utilize scripting languages to create IVR workflows, including call routing, prompts, and integrations with backend systems. - Monitor and optimize IVR performance, analyzing call flow data to enhance user satisfaction and operational...

**Job Opportunity: Software Account Manager at an IT Company** We are seeking a dedicated and experienced Software Account Manager to join our team. **Responsibilities**: - Maintain a positive, empathetic, and professional attitude toward customers at all times. - Respond promptly to customer inquiries across various communication channels. - Acknowledge...

**About Wego**: Wego is a leading online travel marketplace, committed to offering seamless travel solutions and personalized experiences for our users worldwide. **Job Overview**: We are seeking a proactive and detail-oriented CRM Executive to support the Senior CRM Manager in executing impactful CRM campaigns. This role is ideal for someone with 2-4 years...

**INSPIRE | EXHILARATE | DELIGHT** For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty,...

Participate in all phases of new development including concept, design, building, installing, hand-over to customer and support. - Collaborate with software, hardware, and operations customers - Write the functional description specifications for the control system, write system manuals and troubleshooting guides - Maintaining high level of communications...

**INSPIRE | EXHILARATE | DELIGHT** For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty,...

**About Wego**: Wego is a leading online travel marketplace, committed to offering seamless travel solutions and personalized experiences for our users worldwide. **Job Overview**: **Key Responsibilities**: - **CRM Strategy Development**: - Design and implement onboarding and engagement journeys to enhance customer retention and lifetime value. -...

**Who we **are** We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional...

Establishing strong, long-term relationships with clients to understand their needs and ensure satisfaction. - Achieving or exceeding sales quotas and targets set by the company. - Managing the sales pipeline to ensure a steady flow of opportunities and closing deals. - Developing strategic plans for key accounts to identify growth opportunities and mitigate...

**Description**: - Collaborate with stakeholders to understand business requirements and translate them into API specifications and implementation plans. - Configure and customize API Connect components, including API gateways, developer portals, and analytics modules, to meet project objectives and requirements. - Implement security measures, such as...

**Description** Advansys is a dynamic solutions provider focused on delivering smart, modular, and sustainable technology solutions that enhance operations, improve customer experiences, and drive business modernization. With over 400 skilled engineers, we serve 100+ enterprise customers across 14 countries. Specialized in a wide array of premium services...

**Position Overview**: We are looking for a highly experienced and driven Senior Account Manager to join our team. The Senior Account Manager will play a crucial role in managing and nurturing key client relationships, driving business growth, and ensuring the delivery of exceptional service. This individual will be responsible for leading a portfolio of...

**About our Client**: Our client is a leading player in the Agriculture Industry, specializing in the export of high-quality agricultural products. We are currently seeking an experienced Export Manager to drive our international sales and expansion efforts. **About the Role**: The Export Manager will be responsible for overseeing and managing the export...

**Summary** **Responsibilities** - Publish and share daily content (original text, images, and videos) to promote customer engagement - Report and analyze the appropriate social media metrics, insights, and the industry’s best practices to improve our social media presence and measure performance - Participate in creating content for our social media...

**INSPIRE | EXHILARATE | DELIGHT** For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty,...

**Your Job** The open position will be located in Egypt. **Our Team** We are a principled based company that relies heavily on teamwork and ingenuity. We pride ourselves on being the partner of choice for our internal and external customers. **What You Will Do** - Create and develop the relationship with new and existing Middle-East end users in Power...

**Job Title**: Senior Sales Coordinator **Location**: Egypt or Turkey **Job model**: Remote/Hybrid As Senior Sales Coordinator, you will support the Pharma sales team and respective customers through coordinating several internal activities designed to satisfy customer demand and expectations. This includes external communication to customers, change...

**Company**: MCV INDUSTRY ( egypt) - **Job Purpose**: Supports the sales department in managing administrative tasks related to sales Plays a critical role in ensuring efficient operations, maintaining records, and facilitating communication between departments and clients **Job Duties and Responsibilities**: - Provides administrative assistance to the...

**Company**: MCV INDUSTRY ( egypt) - **Job Purpose**: Design Engineers are responsible for supporting, researching, and developing ideas for new products and modifying existing product designs Design Engineers must communicate effectively with their colleagues to facilitate their workflow and achieve the required tasks in the time needed, using the...