Customer Service Representative

2 weeks ago


مدينة نصر, Egypt Ubuy Inc Full time

**Job Summary**: Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, and help customers understand the products and services being offered by the company.

**Reports to**: Customer Service Team Leader.

**ESSENTIAL DUTIES & RESPONSIBILITIES**
- Handle inbound and outbound calls.
- Identify the needs of customers, provide accurate solutions, and give satisfactory answers to their queries, concerns, and complaints.
- Assist agents with payment confirmations, refunds, and disputes.
- Ensure to follow the customer service script provided by the company.
- Record details of (comments, inquiries, complaints, and actions taken).
- Complete call notes and reports as necessary and update them in the ticketing system.
- Handling and resolving customer complaints through Zendesk and Maqsam.
- Providing customers with information about the organization's services and products.

**REQUIREMENTS**
- Fresh graduate or 1 Year of experience.
- Bachelor's degree.
- Excellent communication skills
- Strong English and Arabic language skills (written and spoken)
- Strong time management and multitasking abilities

**Key Competencies**
- Excellent interpersonal and communication skills
- Ability to manage and prioritize multiple tasks
- Ability to work independently
- Excellent administrative and organizational skills
- Computer literacy, (i.e. Microsoft Office).
- knowledge of how to use various platforms to handle customer requests.



  • مدينة العاشر من رمضان, Egypt Flairstech Full time

    A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer...


  • مدينة نصر, Egypt iSchool Full time

    iSchool, a leading e-learning company specializing in coding and artificial intelligence education for students aged 6 to 18, is seeking a passionate and skilled Customer Support Agent to join our dynamic team. In this role, you will be responsible for providing outstanding support to our students, parents, and educators. You will assist with inquiries,...

  • Telesales Specialist

    17 hours ago


    مدينة نصر, Egypt iSchool Full time

    iSchool is an Egyptian EdTech platform dedicated to providing innovative educational technology solutions for students aged 6 to 18. As a part of Egypt's renowned Nahdet Misr Publishing Group, we focus on equipping the next generation with skills in fields like computer science, coding, programming, software engineering, AI, and more. **Job Summary** As a...

  • Senior Data Architect

    3 weeks ago


    مدينة نصر, Egypt Advansys Full time

    **Description** Advansys is a dynamic solutions provider focused on delivering smart, modular, and sustainable technology solutions that enhance operations, improve customer experiences, and drive business modernization. With over 400 skilled engineers, we serve 100+ enterprise customers across 14 countries. Specialized in a wide array of premium services...

  • Store Supervisor

    3 weeks ago


    مدينة نصر, Egypt Chalhoub Group Full time

    **INSPIRE | EXHILARATE | DELIGHT** For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty,...

  • Store Manager

    2 weeks ago


    مدينة نصر, Egypt Chalhoub Group Full time

    **Who we **are** We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional...

  • Immigration Lawer

    2 weeks ago


    مدينة نصر, Egypt Adaplo Full time

    **Key Responsibilities**: → **Residency Applications**: Assist clients with the legal process of obtaining residency in Egypt, whether for work, permanent residence, or tourism purposes. → **Work and Employment Visas**: Advise and assist clients in obtaining work-related residency permits, including legal support for employers and expatriates. →...


  • مدينة نصر, Egypt Wego Full time

    **About Wego**: We’re on a mission to help people discover the real value of travel — to inspire, to give more reasons, to make it easy — for you to travel. Our company was founded back in 2005, and since then, we’ve imagined and created some of the most well-loved products for travelers all around the world. Today, Wego is the number one travel...


  • مدينة نصر, Egypt STS Egypt Full time

    **Job Opportunity: Software Account Manager at an IT Company** We are seeking a dedicated and experienced Software Account Manager to join our team. **Responsibilities**: - Maintain a positive, empathetic, and professional attitude toward customers at all times. - Respond promptly to customer inquiries across various communication channels. - Acknowledge...

  • Sales Promoter

    4 weeks ago


    مدينة نصر, Egypt Chalhoub Group Full time

    **INSPIRE | EXHILARATE | DELIGHT** For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty,...


  • مدينة نصر, Egypt Chalhoub Group Full time

    **INSPIRE | EXHILARATE | DELIGHT** For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty,...


  • مدينة نصر, Egypt Otis Full time

    Date Posted: 2025-01-14 Country: Egypt Location: 11 M.Mandour, Nasr City, Cairo Job Title Warehousing specialist Role Overview: 1-Responsible for warehouses Management 2-Following up of warehouses stock & order any missing frequent used material local & foreign. ( Planing ) 3-Responsible for car & motorcycle fleet in the company 4-Making PR’S for...

  • Senior Java Developer

    2 weeks ago


    مدينة نصر, Egypt Advansys Full time

    **Advansys** is a dynamic solutions provider focused on delivering smart, modular, and sustainable technology solutions that enhance operations, improve customer experiences, and drive business modernization. With over 400 skilled engineers, we serve 100+ enterprise customers across 14 countries. Specialized in a wide array of premium services including...

  • Microsoft Dynamics CRM

    40 minutes ago


    مدينة نصر, Egypt Advansys Full time

    Key Responsibilities: - MS CRM Configuration & Customization: - Design and implement custom solutions using Microsoft Dynamics CRM (on-premise and cloud). - Configure CRM forms, workflows, plugins, custom entities, and dashboards. - Customize and extend CRM functionalities using CRM SDK and JavaScript. - Data Management & Integration: - Perform data...


  • مدينة نصر, Egypt Advansys Full time

    **Advansys** is a dynamic solutions provider focused on delivering smart, modular, and sustainable technology solutions that enhance operations, improve customer experiences, and drive business modernization. With over 400 skilled engineers, we serve 100+ enterprise customers across 14 countries. Specialized in a wide array of premium services including...

  • Psd Service Engineer

    4 weeks ago


    مدينة العبور, Egypt Manufacturing Commercial Vehicles (MCV) Full time

    **Company**: MCV INDUSTRY ( egypt) - **Job Purpose**: Responsible for preparing all tasks and requirements essential for executing the assigned service jobs (including but not limited to maintenance, Repair, tools, field service caretc) **Job Duties and Responsibilities**: - Responsible for all forklifts and minor mechanical tasks (including but not...


  • مدينة نصر, Egypt Chalhoub Group Full time

    **INSPIRE | EXHILARATE | DELIGHT** For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty,...


  • مدينة نصر, Egypt BTECH Full time

    Thrive with B.TECH on a Journey that defines the essence of your professional evolution through Stability and Security, Continuous Development and Growth, a well-established Prominent Organization, and a Culture of Innovation and Creativity. Join us on this exciting journey of growth and innovation! - Develop a clear roadmap for the category, focusing on...

  • Sales Specialist

    1 week ago


    مدينة نصر, Egypt Turkan Full time

    Job Summary: Key Responsibilities: - Develop and maintain relationships with clients in the food industry. - Identify new business opportunities in domestic and international markets. - Coordinate import/export operations and documentation. - Provide exceptional customer service and resolve client issues promptly. - Achieve and exceed sales...


  • مدينة نصر, Egypt Advansys Full time

    **Position Overview**: We are looking for a highly experienced and driven Senior Account Manager to join our team. The Senior Account Manager will play a crucial role in managing and nurturing key client relationships, driving business growth, and ensuring the delivery of exceptional service. This individual will be responsible for leading a portfolio of...