Customer Service Representative

4 months ago


مدينة نصر, Egypt Ubuy Inc Full time

**Job Summary**: Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, and help customers understand the products and services being offered by the company.

**Reports to**: Customer Service Team Leader.

**ESSENTIAL DUTIES & RESPONSIBILITIES**
- Handle inbound and outbound calls.
- Identify the needs of customers, provide accurate solutions, and give satisfactory answers to their queries, concerns, and complaints.
- Assist agents with payment confirmations, refunds, and disputes.
- Ensure to follow the customer service script provided by the company.
- Record details of (comments, inquiries, complaints, and actions taken).
- Complete call notes and reports as necessary and update them in the ticketing system.
- Handling and resolving customer complaints through Zendesk and Maqsam.
- Providing customers with information about the organization's services and products.

**REQUIREMENTS**
- Fresh graduate or 1 Year of experience.
- Bachelor's degree.
- Excellent communication skills
- Strong English and Arabic language skills (written and spoken)
- Strong time management and multitasking abilities

**Key Competencies**
- Excellent interpersonal and communication skills
- Ability to manage and prioritize multiple tasks
- Ability to work independently
- Excellent administrative and organizational skills
- Computer literacy, (i.e. Microsoft Office).
- knowledge of how to use various platforms to handle customer requests.


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