Business Solutions Monitoring Engineer

7 months ago


مصر, Egypt Vodafone Full time

**Responsibilities**:
**Band: H1**
- Main Responsibilities:
- Escalate the incidents based on the standard procedure and run down follow-up reporting per team and area, Escalate incidents till closure.
- Prepare and maintain Documentation, Reports, and provide follow on the status of identified tasks.
- Daily / Weekly Report preparation based on the specified already agreed format and sending the same to a pre-assigned set of recipients.
- Uses technical writing skills to create and maintain Knowledge Base articles.
- Coordinates across teams, collaborating closely with peers to ensure the appropriate focus and sense of urgency is applied to all issues.
- Perform daily health checks (Network, Servers, Systems, Tools & Applications).
- Supporting Solutions Teams products (Fixed SDSL - Cloud SaaS & IaaS - Messaging Services - IoT Solutions)

**Qualifications**:

- Bachelor in Computer Science or equivalent work experience.
- Minimum 1+ years’ experience
- Knowledge of Cloud & Networking
- Knowledge of IoT
- Knowledge of Windows, Linux, Database & Network Infrastructure.
- Ability to work a variety of different shifts, including days, nights, weekends, and holidays to support a 24X7X365 environment.
- Shows initiative and has a strong desire to share knowledge with others.
- Attention to detail maintains high-quality work while handling a large volume of alerts.



  • مصر, Egypt Orange Business Services Full time

    Provide and implement Monitoring solutions - Install, configure, and maintain existing and new solutions - Responsible for the implementation and planning of Monitoring solutions change requests, bug fix, and new features - Solve technical problems and incidents - Provide the third line support for high complexity incidents - Liaise with L2 Monitoring for...


  • مصر, Egypt Orange Business Full time

    **About the role**: - Managing Monitoring Productions/changes on different monitoring solutions validated by Monitoring Engineering. - Providing 24*7 technical support for monitoring infrastructure servers used for monitoring (oncall is required during none business hours). - Managing accounts for all monitoring tools (creation, deletion and...

  • Solutions Engineer

    1 week ago


    مصر, Egypt Pelcro Full time

    **Elevating consumer and business interactions** Pelcro's vision is to elevate the way consumers and businesses interact. We provide all the necessary tools for businesses to create a seamless customer experience. We are looking for people that will streamline Pelcro's vison and share our values; those who come up with **innovative** solutions, who...


  • مصر, Egypt Orange Business Services Full time

    **About the role**: The Security Solutions Engineer is our technical expert designing Zscaler cloud security strategies and technologies for our customers. This is a highly technical role requiring coordination across Zscaler, Presales, Product Management, Implementation and the Operations teams. Your Roles and Responsibilities will be as follows: - Design...

  • Solutions Engineer

    1 week ago


    مصر, Egypt Pelcro Full time

    Elevating consumer and business interactions Pelcro's vision is to elevate the way consumers and businesses interact. We provide all the necessary tools for businesses to create a seamless customer experience. We are looking for people that will streamline Pelcro's vison and share our values; those who are agile, who demonstrate ownership over their...


  • مصر, Egypt Orange Business Services Full time

    **About the role**: Orange Cyberdefense; a leading European Managed Security Services Provider, supporting business globally, is the strategic entity of the Orange Group dedicated to digital security that puts today's most pressing cyber security challenges at the heart of its brand. Our mission is to build a more secure digital society. We support companies...


  • مصر, Egypt Orange Business Services Full time

    **About the role**: Orange Cyberdefense; a leading European Managed Security Services Provider, supporting business globally, is the strategic entity of the Orange Group dedicated to digital security that puts today's most pressing cyber security challenges at the heart of its brand. Our mission is to build a more secure digital society. We support companies...

  • Monitoring L3 Expert

    7 months ago


    مصر, Egypt Orange Business Full time

    **About the role**: - Provide Level-3 (Expert) support for products in scope - Design, Implement and integrate new technologies - Provide Knowledge Transfer to Level-2 teams - Provide On-Call support to Level-2 on request basis - Product Industrialization (Market watch, Product Study, Release Management, L2 Knowledge Transfer, Service Management) - Validate...


  • مصر, Egypt Cosmopolitan Construction Solutions Full time

    A business development engineer's role is to help companies build strong and positive relationships with clients and business partners. They conduct market research and analysis to find new business and client opportunities, plan and implement programs, and develop strategies for business and profit growth. **Responsibilities**: 1. Identify and pursue new...


  • مصر, Egypt Vodafone Full time

    **Role Purpose**: - To be Responsible for raising the quality level of handling customer technical requests/inquiries/problems and address its root causes to drive improvement in customer experience insuring the lead in Cloud computing services, Data Innovations and Mobile Internet. - To Own all new customized enterprise solutions through Cloud Service - To...


  • مصر, Egypt Orange Business Services Full time

    **About the role**: Orange Cyberdefense; a leading European Managed Security Services Provider, supporting business globally, is the strategic entity of the Orange Group dedicated to digital security that puts today's most pressing cyber security challenges at the heart of its brand. Our mission is to build a more secure digital society. We support companies...

  • Solution Expert

    7 months ago


    مصر, Egypt Envision Employment Solutions Full time

    Envision Employment Solutions is currently looking for a Solution Expert for one of our partners, a very well-known company. **Job Summary**: The Solution Expert develops, implements and coordinates plans and procedures for effectively identifying and managing adaptations of product designs. S/he will help end users by resolving IT related issues, including...

  • Solution Expert

    7 months ago


    مصر, Egypt Envision Employment Solutions Full time

    **Ready and hungry for a new adventure? You are definitely in the right place! We at **Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale! - Our partners offer awesome work environment, competitive salaries, full benefits, and many others...


  • مصر, Egypt BioBusiness Full time

    **Company Overview**: BioBusiness is a leading innovator in the field of IoT and smart technology solutions. Our products offer cutting-edge power quality analysis and environmental monitoring to a wide range of industries. We are currently seeking a knowledgeable and skilled Technical Solutions Engineer to join our dynamic team. **Position Summary**: The...

  • Solution Engineer

    2 days ago


    مصر, Egypt Nintex Full time

    **About Nintex**: At Nintex, we are transforming the way people work, everywhere. Nintex is the global standard for process intelligence and automation. Today more than 10,000 public and private sector organizations across 90 countries turn to the Nintex Process Platform to accelerate progress on their digital transformation journeys by quickly and easily...

  • Solution Architect

    8 months ago


    مصر, Egypt Orange Business Services Full time

    **About the role**: **Job Purpose** Professional working experience in handover from pre-sales as well as Design, Build & Run phases of the platform life cycle **Handover Presales/Build phase** - Takes part to the internal handover kick off and customer kick off. - Ensures the validation of the technical information sent by the Solution Architect and...


  • مصر, Egypt Orange Business Services Full time

    **About the role**: SD agent must be able to perform main troubleshooting for the three lines of business ( Messaging, Mobility and security ). Issues are related mostly to end users.So we are highly concerned with troubleshooting sessions. Microsoft Exchange: management of user accounts with Active Directory. Management of distribution lists, Public...


  • مصر, Egypt Orange Business Services Full time

    **About the role**: Orange Cyberdefense; a leading security service provider, supporting business globally, is the strategic entity of the Orange Group dedicated to digital security that puts today's most pressing cyber security challenges at the heart of its brand. Our mission is to build a more secure digital society. We support companies of all sizes,...

  • Business Analyst

    4 days ago


    مصر, Egypt NAOS Solutions Full time

    **NAOS Talents **is looking to hire a **Business Analyst **for **a global leading car-sharing company **who will assess how organizations are performing and help them improve their processes and systems. And conduct research and analysis to come up with solutions to business problems and help to introduce these solutions to businesses and their...


  • مصر, Egypt Orange Business Services Full time

    **About the role**: Orange Cyberdefense; a leading European Managed Security Services Provider, supporting business globally, is the strategic entity of the Orange Group dedicated to digital security that puts today's most pressing cyber security challenges at the heart of its brand. Our mission is to build a more secure digital society. We support companies...