Solutions Engineer

1 week ago


مصر, Egypt Pelcro Full time

Elevating consumer and business interactions

Pelcro's vision is to elevate the way consumers and businesses interact. We provide all the necessary tools for businesses to create a seamless customer experience.

We are looking for people that will streamline Pelcro's vison and share our values; those who are agile, who demonstrate ownership over their responsibilities and are empathetic towards our customers.

We are looking for a talented and dynamic Solutions Engineer to join our team. Someone who can easily combine their technical knowledge with their sales skills.

What you'll do:

- Creating technical presentations and demonstrating how a product will meet client needs
- Managing and interpreting customer requirements into solutions using our services
- Draft SOWs for implementation of services for new clients and for existing clients looking for new integrations or custom implementations.
- Assist other department engineers in creating practical demonstrations of proposed solutions and demonstrating them to other members of the team
- Document and monitor requirements needed to institute proposed updates in relation to customer experience
- Work alongside project management teams to successfully monitor the progress and implementation of initiatives
- Account for possible project challenges or constraints and proactively seek to manage challenges
- Collaborating with sales teams to understand customer requirements and provide sales support.
- Create technical content (documentation, diagrams, sample code, videos, etc) on how to use the services and best practices.
- Help improve the services by working with the product and tech teams to address customer feedback and work on the product roadmap.
- Building MVP solutions for clients to demonstrate production examples
- Work with customer success to develop business solutions using our services.
- Soliciting and logging client feedback and evaluating the data.
- Providing pre-sales technical assistance and product education
- Training other sales team members on the technical aspects of the company's products and services.

What you'll bring:

- If you do not have all of the qualifications but believe you will be a fit for this position, lets talk. Let us know why you will be the best fit for this position._
- A bachelor's degree in engineering, computer science, or related field.
- Experience working directly with clients and businesses directly
- Strong communication, interpersonal skills.
- The ability to reiterate technical information to non-technical customers.
- Excellent technical and problem-solving skills.
- Basic experience with cloud services such as Google Cloud, AWS, etc
- Ability to work with various departments to facilitate the orderly execution of a proposed project or solution

What to Expect:

- Flexible hours in a hybrid environment.
- Great working environment.
- Competitive salaries.
- Interesting and varied projects to sink your teeth into

Along with providing our clients with a seamless user experience, we make sure always to be mindful of making Pelcro the best place to thrive by maintaining a company culture that is based on trust, openness, and Support.


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