Technical Solutions Engineer
6 months ago
**Company Overview**:
BioBusiness is a leading innovator in the field of IoT and smart technology solutions. Our products offer cutting-edge power quality analysis and environmental monitoring to a wide range of industries. We are currently seeking a knowledgeable and skilled Technical Solutions Engineer to join our dynamic team.
**Position Summary**:
The Technical Solutions Engineer at BioBusiness will be responsible for delivering high-quality technical solutions to our customers, ensuring optimal performance of our IoT devices. This role includes hands-on technical work, creating comprehensive documentation, and sharing expertise within the company and with clients.
**Key Responsibilities**:
- **Solution Delivery**:
- Implement and configure IoT devices and systems for power quality analysis and environmental monitoring according to customer specifications.
- Perform troubleshooting and provide technical support to resolve customer issues efficiently.
- Conduct training sessions for different departments and clients to ensure proper use and understanding of our products.
- **Technical Documentation**:
- Develop and maintain clear and detailed technical documentation, including user manuals, installation guides, and product specifications.
- Regularly update technical documentation to reflect product updates and enhancements.
- **Knowledge Sharing**:
- Communicate complex technical information to non-technical stakeholders in a clear and understandable manner.
- **Product Development Support**:
- Collaborate with the engineering and product development teams to improve product features based on customer feedback and field data.
- Participate in product testing and validation to ensure quality standards are met.
**Skills and Qualifications**:
- Bachelor's degree in Electrical Engineering, Computer Science, or a related technical field.
- Proven experience (3+ years) in a technical role involving IoT devices, power systems, or environmental monitoring technology.
- Excellent problem-solving skills and the ability to work under pressure.
- Proficient in technical writing and creating documentation for technical products.
- Effective communication and interpersonal skills, with an emphasis on teaching and knowledge sharing.
- Proficiency in AutoCAD or similar CAD software for creating and reviewing technical drawings and schematics.
**Experience**:
- Experience with power systems, including analysis, design, or maintenance.
- Experience in working with cross-functional teams, including R&D and customer service.
- Familiarity with industry standards and regulations related to power quality and environmental monitoring.
**Education**:
- Minimum Bachelor's degree in a relevant engineering discipline.
- Certifications in IoT, networking, or system integration are a plus.
**Key Performance Indicators (KPIs)**:
- Customer satisfaction and feedback on technical support provided.
- Accuracy and timeliness of technical documentation creation and updates.
- Number of successfully implemented solutions and resolved support cases.
- Effectiveness of training programs as measured by user competence post-training.
- Contribution to product improvements and innovations.
Application Question(s):
- What is your expected salary?
- If we offered you a position, when would you be available to start?
- Where is your current residence?
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