Senior Utilities Solutions Engineer

7 months ago


مصر, Egypt Giza Systems EG Full time

Integrate technical knowledge and business understanding to create superior solutions for GIZA SYSTEMS and for customers.
- Work on problems/projects of moderately complex scope.
- Evaluate unique circumstances and makes recommendations.
- Exercise independent judgment within defined practices and procedures to determine appropriate action.
- Participate in customer and internal projects, including transformation.
- Contribute to projects from own responsibility area.
- Mentor less-experienced team members on specific areas within their technical authority.
- Resolve most technical incidents independently within technical area.
- Work with team members to resolve more complex or cross-technology incidents.
- Document known errors and workarounds.
- Independently review, implement, and verify changes/solutions of moderate complexity and risk to meet customer needs within area(s) of technical responsibility.
- Understand and escalate scope changes per change control process.
- Ensure Configuration Management Database (CMDB) entries are complete and accurate.
- Provide continual improvement recommendations/direction setting and advice within work team.
- Balance internal needs against customer requirements and/or internal businesses/end user’s needs within defined parameters.
- Work as part of a team, which may be virtual, global, and/or multi-functional.
- Seen as a resource to the team and may mentor less experienced team members within their area of technical responsibility.
- Act as an informed team member providing analysis of information and limited project direction input.
- Analyse service performance data involving response time, throughput, and utilization across all customers for standard services to detect trends and to generate forecasts of capacity growth.
- Demonstrate basic understanding of business contract to support and meet contractual metrics and obligations in area of responsibility.
- Responsible for executing recovery actions.
- Begin to proactively provide solutions to prevent problems from occurring in area of responsibility.

**Personal Skills**:

- Develop General understanding of related technologies.
- Customer Service
- Develop Customer/Vendor Management skills.
- Develop Business Analysis
- Develop General Financial Management
- Good communications skills

**Technical Skills**:
Bachelor’s degree in computer science, IT Service Management, Engineering, Business, or related field or equivalent work experience.
Strong understanding of SQL and relational database, PLSQL, BI, Oracle analytics.
Six years experience in analysis, design and development phases of Data warehousing, Strong Experience in Business intelligence ETL workflow.
Extensive experience in Business Intelligence Data Visualization tools for creating complex reports and dashboards.
ITIL Foundation Certified

**Job Details**:
Job Location

Cairo, Egypt

Company Industry

Integration

Company Type

Employer (Private Sector)

Job Role

Engineering

Employment Status

Full time

Employment Type

Employee

Job Division

EBS
Enterprise Business Solutions LoB

Career Level

Mid Career

Years of Experience

Min: 5 Max: 7

Degree

Bachelor's degree



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