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Utilities Solutions Engineer

7 months ago

مصر, Egypt Giza Systems EG Full time

Under general direction integrate technical knowledge and business understanding to create effective solutions for GIZA SYSTEMS and for customers.
- Exercises independent judgment within defined parameters.
- Resolve routine in-scope technical incidents independently.
- Work with team members to resolve more complex incidents.
- Document known errors and workarounds. identify and action escalations in line with defined policy
- Under general direction implement changes/solutions to meet customer needs within area of technical responsibility.
- Understand and escalate scope changes per change control process.
- Ensure Configuration Management Database (CMDB) entries are complete and accurate.
- Provide continual improvement recommendations for direct responsibility area (process improvement, technical standard updates, etc.).
- Set expectations with customers and/or internal businesses/end users within defined parameters.
- Work as part of a team, which may be virtual and/or global.
- Acts as team member by providing information, analysis and recommendations in support of team efforts.
- Demonstrates basic understanding of business contract to support and meet contractual metrics and obligations in area of responsibility.
- Monitor performance checkpoints.
- Responsible for executing recovery actions.

**Personal Skills**:

- Strong customer empathy and customer focused
- Innovative, team oriented and problem solver
- Excellent interpersonal and communication skills
- Highly developed, process oriented skills for troubleshooting, problem solving and problem resolution
- Excellent time and priority management skills

**Technical Skills**:
XML Knowledge and hands on experience
Unix/Linux Knowledge and hands on experience
Object Oriented Concepts
Web services Knowledge
SQL knowledge

**Education**:
BSC. of Computer Science or any related field.

**Job Details**:
Job Location

Cairo, Egypt

Company Industry

System Integrator

Company Type

Employer (Private Sector)

Job Role

Engineering

Employment Status

Full time

Employment Type

Employee

Job Division

EBS
Technical

Career Level

Entry Level

Years of Experience

Min: 2 Max: 3

Nationality

Egypt

Degree

Bachelor's degree