Monitoring L3 Expert

5 months ago


مصر, Egypt Orange Business Full time

**About the role**:

- Provide Level-3 (Expert) support for products in scope
- Design, Implement and integrate new technologies
- Provide Knowledge Transfer to Level-2 teams
- Provide On-Call support to Level-2 on request basis
- Product Industrialization (Market watch, Product Study, Release Management, L2 Knowledge Transfer, Service Management)
- Validate the customer requirements & work on the customer design & Prepare the Low Level Design
- Provide support to the Pre-Sales teams for validating the build process
- Build & Integration support for complex customer projects
- Perform the initial Deployment and Validation of software/hardware
- Provide Root Cause Analysis (RCA) for all major problems
- Regular uploads of Problem Record details in the CSD Known Error Database

**About you**:

- Very good understanding of monitoring tools (Ex. Zabbix, Truesight, SNMP concepts, MS SCOM & Testing scnerios solutions ).
- Expert on Redhat Linux OS system administration (Certificate is a plus)
- Very good understanding of IT & networking fundamentals (CCNA is a plus).
- Good Understanding in coding (PHP programming, Java & Python scripting skills )
- Good understanding in DB administration ( Postgre SQL/MYSQL).
- Very Good understanding of VMware Technologies and MS Windows server.
- Good Presentation skills.
- Good understanding of ITIL processes (ITIL Foundation).
- Very good communication skills.

**Additional information**:
Educational background:

- Computer, Communications or Electronics B.Sc. or B.Eng. Degree.
- Soft Skill/Business Courses (Time management, facilitation skills, interpersonal skills, communication skills...) is a plus.
- Professional Experience:

- At least 3 years of IT professional experience.

Languages:
English, perfect Written and Spoken
French is a plus

**Department**:
Global Delivery & Operations

L’ambition d’Orange Business est de devenir l’intégrateur réseaux et numérique de référence en Europe, en nous appuyant sur nos forces autour des solutions de connectivité nouvelle génération, du cloud et de la cybersécurité.

Nos 30 000 femmes et hommes présents dans 65 pays, dont chaque voix compte, sont tous animés par la même détermination et le même esprit d’équipe, pour construire les solutions digitales d’aujourd’hui et de demain et créer un impact positif pour nos clients, pour leurs salariés et pour la planète.

Nous offrons des opportunités passionnantes grâce à des projets innovants dans la data et le digital, le cloud, l’IA, la cybersécurité, l’IoT, ou encore le digital workspace et le big data.
- Venez vivre cette aventure avec nous

**Contract**:
Regular


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