L3 Support Analyst
5 days ago
Details
Required Experience 4+
Department Business Operations & Support Services
Career Level
Position Location Cairo / Alexandria
**Skills**:
- Sql server
Linux
Windows
Research Skills
Analytical Skills
MySQL
TypeScript
Communication
troubleshooting
Technical Support
customer service
Excellent English
B2B
Team Work
Internet research and analysis
Critical Thinking
Soft Skills
SQL Development
SQL Server Integration Services
Requirements and responsibilities
***:
**SUMMARY**:
**Role and Responsibilities**:
- Support the warehouse management system and customers.
- Monitor and resolve support tickets through our ticketing tool.
- Take ownership of tasks or tickets proactively and with mínimal assistance.
- Develop and support objects in MSSQL including queries, functions, views, and stored procedures.
- Troubleshoot, support, and create advanced solutions SSRS (SQL Server Reporting Services).
- Analyze and support ETL solutions in SSIS (SQL Server Integration Services).
**Preferred Skills**:
- Bachelor’s degree, or higher in Computer Science, Engineering, or a related field.
- Experience developing for or supporting Microsoft's SQL Server Business Intelligence (BI) stack.
- Experience developing for SQL Server Reporting Services (SSRS)
- Experience developing for SQL Server Integration Services (SSIS)
- Advanced Experience with SQL Server Database Administration and Performance Tuning
- Experience with Networks, Web Page Administration, ETL, API, and
- Preferable EDI experience.
**Qualifications**:
- Must be a self-starter with a passion for resolving complex issues.
- Ability to work independently as well as within a team environment.
- Professional demeanor and the capacity to develop collaborative and effective working relationships with team members, customers, and vendors.
- Ability to communicate clearly and concisely in both verbal and written form with customers, team members, stakeholders, in technical and non-technical situations, in the English language.
- Ability to organize own work based on the priorities established.
- Documented and proven experience in customer service.
- Minimum of 4 years of experience with SQL T-SQL development and support.
- Minimum of 3 years of combined experience as an Application Administrator.
- Minimum of 2 years of experience with Microsoft SQL SSIS package development.
- Strong understanding and experience manipulating relational database schemas.
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