Monitoring L3 Expert
4 months ago
**votre rôle**:
Provide Level-3 (Expert) support for products in scope
- Design, Implement and integrate new technologies
- Provide Knowledge Transfer to Level-2 teams
- Provide On-Call support to Level-2 on request basis
- Product Industrialization (Market watch, Product Study, Release Management, L2 Knowledge Transfer, Service Management)
- Validate the customer requirements & work on the customer design & Prepare the Low Level Design
- Provide support to the Pre-Sales teams for validating the build process
- Build & Integration support for complex customer projects
- Perform the initial Deployment and Validation of software/hardware
- Provide Root Cause Analysis (RCA) for all major problems
- Regular uploads of Problem Record details in our entity Known Error Database
**votre profil**:
- Very good understanding of monitoring tools (Ex. Zabbix, Truesight, SNMP concepts, MS SCOM & Testing scenarios solutions ).
- Expert on Redhat Linux OS system administration (Certificate is a plus)
- Very good understanding of IT & networking fundamentals (CCNA is a plus).
- Good Understanding in coding (PHP programming, Java & Python scripting skills )
- Good understanding in DB administration ( Postgre SQL/MYSQL).
- Very Good understanding of VMware Technologies and MS Windows server.
- Good Presentation skills.
- Good understanding of ITIL processes (ITIL Foundation).
- Very good communication skills.
**le plus de l'offre**:
Educational background:
- Computer, Communications or Electronics B.Sc. or B.Eng. Degree.
- Soft Skill/Business Courses (Time management, facilitation skills, interpersonal skills, communication skills...) is a plus.
Professional Experience:
- At least 3 years of IT professional experience.
Languages:
English, perfect Written and Spoken
French is a plus
**contrat**:
CDI
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