Call for Experts

job Responsibilities: - Audit all departments especially sales, C.S, and Translation transactions. - Issuing Q.A guidelines. - Monitor inbound & Outbound calls and evaluate agent’s performance concerning the quality of service offered through all channels. - Provide clear insight into performance drivers and the levers which impact performance. - Design...

**votre rôle**: Provide Level-3 (Expert) support for products in scope - Design, Implement and integrate new technologies - Provide Knowledge Transfer to Level-2 teams - Provide On-Call support to Level-2 on request basis - Product Industrialization (Market watch, Product Study, Release Management, L2 Knowledge Transfer, Service Management) - Validate the...

**Ready and hungry for a new adventure? You are definitely in the right place! We at **Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale! - Our partners offer awesome work environment, competitive salaries, full benefits, and many others...

Oracle ACS Core Database Expert with GoldenGate skills - Egypt-22000G3N **Applicants are required to read, write, and speak the following languages***: English, Arabic **Preferred Qualifications** Advanced Services Engineers (ASE) provides support in the continuous operational improvement of Oracle environments. ASEs do this by leveraging Oracle’s...

About the job Program Management Expert **Purpose of the job** Managing strategic projects that cater for Orange strategic objectives and managing the full project management cycle. Managing time to market cycle to ensure that all new products and services are launched in accordance to the group standard governance. **Duties and responsibilities** 1....

**Customer Service/Support** **Location** - Giza, Egypt*** Job Title: Service Delivery Professional - (Operations Call center)(New Account **Job Description**: **Service Delivery Professional Responsibilities**: - Provide expert guidance and strategic counsel to senior management, advising on best practices and emerging trends. - Lead cross-functional...

**Responsibilities**: - Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. in order to meet or exceed on those objectives; - Create pre-call plan using SMART objectives and execute post-call evaluation in order to continuously improve sales performance. Effectively handle objections, misunderstandings, concerns and...

Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. in order to meet or exceed on those objectives. - Create pre-call plan using SMART objectives and execute post-call evaluation in order to continuously improve sales performance. Effectively handle objections, misunderstandings, concerns and consistently gain logical and...

**Responsibilities**: - Making Outbound calls to leads received through multiple funnels - Identification of needs, providing first level solution and setting up appointments with experts - Upselling & Value-added Services Cross Selling - as required **Minimum Skill Level required for agents**: - Educational qualification: Both graduates and...

**Job Description - Product Specialist Rheumatology - Cairo at Abbvie** **Key Responsibilities** **Health Care providers (HCP) relationship management** - Delivers expected performance and beyond in the territory for AbbVie portfolio - Creates a pre-call plan using SMART objectives & effectively evaluates calls and documents post-call. - Uses...

Maintain customer experience through team member interaction and products presentation - Develop and train retail sales team members by conducting daily sales observations, weekly reports and meetings. - Execution of company standard sales process and procedure. - Mentor and train sub-ordinates to become top performers and product experts in order to sell...

Telemarketing Executive (Females Only): Requirement: 1 year of experience as a call center agent as a must. ability to finish tasks and make calls as sales via phone ability to take short time training to know the field and industry of our company. preferred who live as resident in Nasr city or near area. this job for Females only. نوع...

Key accountabilities and decision ownership - Previous Experience in VF frontline Call center - Cross functional communication skills - Ability to manage change across different department and communicate with different levels of the organization - High Time Management - Fundamental Knowledge of project management - Core competencies, knowledge and...

**Position**:           Associate Field Engineer **Location**: Field Work **Requirements**: - Training and Certification would be an advantage. Hardware Certification on Various Hardware platforms - Strong understanding of Windows/Unix fundamentals - AIX - IBM Certified System Expert - IBM Storage - IBM Certified Specialist - Midrange...

**Role Purpose**: **Key Accountabilities & Decision Ownership**: - Previous Experience in VF frontline Call center - Cross functional communication skills - Ability to manage change across different department and communicate with different levels of the organization - High Time Management - Fundamental Knowledge of project management **Core Competencies,...

**Role Purpose**: **Key Accountabilities and Decision Ownership**: - Previous Experience in VF frontline Call Center - Cross functional communication skills - Ability to manage change across different department and communicate with different levels of the organization. - High Time Management - Fundamental Knowledge of project management **Core...

**Role Purpose**: **Key Accountabilities & Decision Ownership**: - Previous Experience in VF frontline Call center - Cross functional communication skills - Ability to manage change across different department and communicate with different levels of the organization - High Time Management - Fundamental Knowledge of project management **Core Competencies,...

Job Description provide Direct Customer Support through various channels. Resolve customer complaints and queries - particularly the escalated ones. Provide feedback and support to the Customer Care team to ensure that all issues are resolved. Continuously monitor the performance of the team, and craft tailored development plans for each member. Train and...

Office Coordinator - Finance & Administration - Support CID personnel in tasks related to internal and external projects, such as typing of English and Arabic documents, PowerPoint presentations, data entry, events preparation, ushering, proof-reading and editing of documents and translation. - Identify new suppliers, lead negotiations and resolve issues...

Key tasks and responsibilities: - Troubleshooting and resolving high complexity customer faults. - Provide next level technical support for SDWAN as a service. - Perform service changes by assessing risk and implementing requests reported within the agreed Change Management process through Orange Change tools. - Resolve service problems by performing root...