Lead Casa L3 Experts

4 weeks ago


مصر, Egypt Orange Business Full time

**About the role**:
Job Purpose: Ops Engineer Admin Zone services, Perform systems services (Windows & Unix normal and virtualized servers) operation tasks; including solving incidents, performing changes, implementing new releases, service packs, upgrades & patches and maintaining the service configuration within the configuration management system as well as identifying problems and escalating it to the proper fix group ,Senior engineer for specific services

Key Tasks and Responsibilities:

- Solve systems service incidents.
- Perform systems service changes.
- Implement systems new releases,.
- Perform release management including operating systems upgrades, service packs installation, virtualization and middleware upgrades and patches as well as software and hardware migrations.
- Perform configuration management asks and ensures at all time the systems inventory is populated with an up to date information reflection operational changes.
- Identify systems problems, assign it to the proper engineering/fix group responsible for solving it, and follow up with the fix group until the problem is solved.
- Contribute in service operation processes management including contribution providing reason for outage (RFO), root cause analysis (RCA), technical instructions (TIN), service improvement plans (SIP), post implementation review (PIR) and case detailed report (CDR).
- Provide leadership and coaching to L1/service desk/PSM when needed.
- Contribute in providing the right level of working hours and shifts coverage for business operation necessary to deliver the support service.
- Perform other tasks in line with systems services operation as suggested by management.

**About you**:

- Skills / Qualifications:

- Excellent understanding of systems technologies (operating systems, Hardware servers including blade/rack mountable servers, virtualization, storage, and backup).
- Excellent understanding Network Architecture, Backup/ Restore, Storage Area Networks and Patrol.
- Excellent communication, facilitation and customer facing skills.
- Very good understanding of systems related products products (Microsoft Windows 2K/2K3/2K8/2K12, VMWare/VDM, IIS, MSSql, DNS/DHCP, Sophos AV & Bladelogic).
- Active directory large deployments
- Very good understanding of project management.
- Very good technical reports writing skills.
- Certification MCSA and VCP is required, MCSE, MCITP, Citrix and Hyper-V are a plus.
- Fluent English speaking.
- Fluent French speaking is a plus.
- Educational background:

- Computer, Communication or Electronics MIS, B.Sc. or B.Eng. Degree.
- SoftSkill/Business Courses & Certification (time management, negotiation/communication skills...) are recommended.
- Professional Experience:

- At least 8 years of server management technical experience.

**Additional information**:
Orange Business Services is an Equal Opportunity Employer. We are committed to a diverse workforce and do not discriminate on the basis of age, gender, race, ethnic origin, sexual orientation, gender identity or gender expression, religion/belief, national origin, marital status, disability or veteran status.

**Contract**:
Regular


  • Senior Ucc L3 Expert

    3 weeks ago


    مصر, Egypt Orange Full time

    Provide the required professional technical support within customer operations and support the internal operational entities (level, level2,.. ect) toward faults resolution, changes validation and implementation. - Lead major & complex incidents/problems ensuring resolution & root cause analysis. - Lead and initiate projects resulted from problem management...


  • مصر, Egypt ITWORX Full time

    Lead Software Engineer - L3 | Fulltime **Job purpose**: - ** Key accountabilities and decision ownership**: - Interpret the customer requirements into deliverables (code; installation of a system; deployment.etc.) and ensure they are well mapped with the requirements - Manage the time estimation of projects while following the project plan and timeline as...


  • مصر, Egypt Orange Full time

    **votre rôle**: Provide Level-3 (Expert) support for products in scope - Design, Implement and integrate new technologies - Provide Knowledge Transfer to Level-2 teams - Provide On-Call support to Level-2 on request basis - Product Industrialization (Market watch, Product Study, Release Management, L2 Knowledge Transfer, Service Management) - Validate the...


  • مصر, Egypt Orange Full time

    Managing CASA (Centralized Administration Service Area) productions/changes on different solutions validated by CASA Engineering. - Providing 24*7 technical support for CASA infrastructure servers used for CASA (oncall is required during none business hours). - Managing accounts for all CASA tools (creation, deletion and modification). - Managing all...


  • مصر, Egypt Orange Business Full time

    **About the role**: - Managing CASA (Centralized Administration Service Area) productions/changes on different solutions validated by CASA Engineering. - Providing 24*7 technical support for CASA infrastructure servers used for CASA (oncall is required during none business hours). - Managing accounts for all CASA tools (creation, deletion and...

  • Monitoring L3 Expert

    2 weeks ago


    مصر, Egypt Orange Business Full time

    **About the role**: - Provide Level-3 (Expert) support for products in scope - Design, Implement and integrate new technologies - Provide Knowledge Transfer to Level-2 teams - Provide On-Call support to Level-2 on request basis - Product Industrialization (Market watch, Product Study, Release Management, L2 Knowledge Transfer, Service Management) - Validate...


  • مصر, Egypt Orange Business Full time

    **About the role**: - Managing CASA (Centralized Administration Service Area) productions/changes on different solutions validated by CASA Engineering. - Providing 24*7 technical support for CASA infrastructure servers used for CASA (oncall is required during none business hours). - Managing accounts for all CASA tools (creation, deletion and...


  • مصر, Egypt Temenos Full time

    **ABOUT TEMENOS** Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We do this through the pioneering spirit of 7500+ Temenosians who are passionate about making banking better, together. We serve 3000 banks from the largest to challengers and community banks in 150+ countries. We collaborate...


  • مصر, Egypt Luxoft Full time

    Remote Egypt, Egypt Functional Safety Automotive Industry 26/03/2024 Req. VR-103334 **Project description**: Functional Safety Implementation of Electronic vehicle functions as per the safety process at system and SW level which includes Safety concept definition and Safety Management activities **Responsibilities**: Contribute to ADAS and Self-Driving...

  • Testing Lead vois

    2 weeks ago


    مصر, Egypt Vodafone Full time

    **Role purpose**: To support Vodafone’s key strategic growth areas in Testing Function which requires a highly capable and passionate resources for specialized domains as Digital, IoT and Cloud Transformation. Senior Test Engineer will be required to review testing strategy, build test plan, Test Cases and support Testing activities. Senior Test Lead will...


  • مصر, Egypt Orange Business Full time

    **About the role**: - Own customer during design, implementation and Handover to industrialization - Support presales to design customized solutions. - Work with internal entities for capacity management - Provide technical guidance and consultation to new customers and technical teams when required. - Manage the integration of customers' existing BVPN with...

  • Coordination Expert

    4 weeks ago


    مصر, Egypt EWI Recruitment Full time

    **Rail Coordination Expert (Metro Project)** The market leading infrastructure recruitment specialists are supporting a leading international Engineering Firm who are requiring a Rail Coordination Expert for a Metro Project in Egypt **Responsibilities**: My client is requiring a Coordination Expert for a new project based in Cairo. You will be responsible...

  • Team Leader

    3 weeks ago


    مصر, Egypt Orange Full time

    Present connectivity development in the BUILD of connectivity services (VPN, Internet) in conjunction with marketing and security experts. Monitor technological developments with suppliers in order to develop new services or evolutions, in conjunction with the marketing teams. Design the technical architecture of the services. Design and test the...


  • مصر, Egypt Orange Full time

    **votre rôle**: Present connectivity development in the BUILD of Cisco SDWAN connectivity services in conjunction with marketing and security experts. Monitor technological developments with suppliers in order to develop new services or evolutions, in conjunction with the marketing teams. Design the technical architecture of the services. Design and test...


  • مصر, Egypt Orange Full time

    **votre rôle**: Present connectivity development in the BUILD for Fortinet SDWAN connectivity services in conjunction with marketing and security experts. Monitor technological developments with Fortinet suppliers in order to develop new services or evolutions, in conjunction with the marketing teams. Design the technical architecture of the...

  • Senior Sotif Engineer

    3 weeks ago


    مصر, Egypt Luxoft Full time

    **Project** Description**: Functional Safety Implementation of Electronic vehicle functions as per the safety process at system and SW level which includes Safety concept definition and Safety Management activities **Responsibilities**: - Contribute to ADAS and Self-Driving feature requirements and provide functional safety guidance on feature definition,...


  • مصر, Egypt Haleon Full time

    Hello. We’re Haleon. A new world-leading consumer healthcare company. Shaped by all of us. Together, we’re improving everyday health for millions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum - through a unique combination of deep human...

  • Solution Expert

    2 weeks ago


    مصر, Egypt Sangfor Technologies Full time

    Solution Expert (Cloud) - EgyptPosted Date: **Mar 13, 2024** Valid Thru Date: **Jun 30, 2024** Last Updated: **Mar 28, 2024** Employment Type **:Fulltime** Experiences **:5 Years** Company Name **:Sangfor Technologies** Location **:Egypt** Job Location Type **:Office** - Job description About us: Sangfor Technologies is a leading global vendor of IT...


  • مصر, Egypt Marriott International, Inc Full time

    **Nº do Cargo** 23198897 **Categoria de emprego** Housekeeping & Laundry **Local** Renaissance Cairo Mirage City Hotel, Abbas Al Akkad Corridor, Mirage city, Cairo, Egypt, Egypt VER NO MAPA **Horário** Full-Time **Localização remota?** N **Remanejamento?** N **Tipo de cargo** Non-Management - A Marriott International é uma empresa que oferece...

  • Cook-lead

    4 days ago


    مصر, Egypt Marriott International, Inc Full time

    **N. Posizione** 24024396 **Categoria la Posizione** Food and Beverage & Culinary **Sede** Renaissance Cairo Mirage City Hotel, Abbas Al Akkad Corridor, Mirage city, Cairo, Egypt, Egypt VISUALIZZA SULLA MAPPA **Tipologia** Full-Time **Lavora da remoto?** N **Trasferimento?** N **Tipo posizione** Non-Management - Marriott International applica una...