Esc L1 Integrated Solutions Engineer
4 weeks ago
**About the role**:
SD agent must be able to perform main troubleshooting for the three lines of business ( Messaging, Mobility and security ). Issues are related mostly to end users.So we are highly concerned with troubleshooting sessions.
Microsoft Exchange: management of user accounts with Active Directory. Management of distribution lists, Public folders, permissions
Managed SMTP messaging: Management of user, administrator, distribution list, domains and sub domains, aliases, relays
Security solutions: Reverse and Forward Proxy (logging, cache, Radius and LDAP authentication, URL filtering & rewriting, network interface configuration ), Managed Firewall (user, security policy, configuration, analyses off logs ), Managed anti-virus, strong authenticationAppreciated experience on FW1, Nokia solutions, Net screen, Net cache. Good Knowledge of the TCP port allocation.
Layer 3 and upper: router configuration, addressing scheme with associated masks, access list, NAT, PAT, Load balancing algorithms
DNS knowledge: understand the global mechanism, the function of each record type, the hierarchy, the weighting
Provide basic troubleshooting in VCenter, VCOPS, SAN & NAS technologies
1st level troubleshooting for System administration for Linux and Windows servers
**About you**:
1.1.1 Technologies
Messaging and Collaboration Technologies:
- Microsoft Exchange (2007, 2010, 2013 )
- Lync 2013
- SMTP servers ( UNIX )
- Blackberry services ( BES10 )
- Active Directory
- FIM & IIFP provisioning
Security Technologies:
- Proxies:
Cisco IronPort.
Bluecoat.
Fort iGATE.
- Firewalls:
Juniper ( NSM and SRX )
Checkpoint.
Mobility Technologies:
- Juniper SSL
- Flexible SSL
- Safenet
Infrastructure Technologies:
- DNS, NTP and Active directory trusts
- Windows Server management
- Unix, Linux Server management
- Virtualization basics & VCOPS monitoring
- SAN/NAS basics.
**Voice Services**:
- Business together
- Business Talk Digital
- Tenant Management & Phone Management
- Microsoft Team - Direct Routing.
- Languages:
- English
- French
**Department**:
Customer Services & Operations
**Contract**:
Regular
-
L1 Integrated Solutions Engineer
5 days ago
مصر, Egypt Orange Full time**About the role**: As a valued member of the L1 Integrated Solutions Team, your role serves a critical purpose as the first professional touchpoint for our customers. Your key responsibilities include proficient troubleshooting and conducting initial technical investigations. Additionally, you will play a pivotal role as a bridge connecting diverse...
-
L1 Integrated Solutions Digital Coach
2 weeks ago
مصر, Egypt Orange Business Full time**About the role**: As a valued member of the L1 Integrated Solutions Team, your role serves a critical purpose as the first professional touchpoint for our customers. Your key responsibilities include proficient troubleshooting and conducting initial technical investigations. Additionally, you will play a pivotal role as a bridge connecting diverse...
-
Esc Process Lead
4 weeks ago
مصر, Egypt Orange Business Services Full time**About the role**: Within OBS\CSO\ESC, Process owner works in close relation with DGPO Service Operation (under his functional management) and Stakeholders (Ops, SLM/SIE, Tools, Transversal teams), and is in charge of the Performance and Evolutions of change and Capacity Management Process. **Key Tasks**: **PMO on concerned process managment tools...
-
Esc Senior Ucc Integration Expert
4 weeks ago
مصر, Egypt Orange Business Services Full time**About the role**: - Lead major & complex incidents/problems ensuring resolution & root cause analysis. - Lead and initiate projects resulted from problem management reports, interface with design and implementation teams. - Develop problem management reports and proactive actions that reduces the incidents impacting globally the service. - Mentor new...
-
Esc Uc Incident
4 weeks ago
مصر, Egypt Orange Business Services Full time**About the role**: A-Major Incident Management: Act as main point of contact leading OBS internal troubleshooting/crisis bridge Ensure proper and frequent customer communication during Major Incidents in line with OBS case excellence guidelines Ensure technical escalations on time Ensure and achieve incident escalation according to case excellence...
-
Esc Ucc Integration Expert
4 weeks ago
مصر, Egypt Orange Business Full time**About the role**: - Incident Management activities through service failure, or error restoration in order to minimize service interruption, and to ensure customer’s business continuity. - Troubleshooting, isolation, and restoration for faults, and incidents on Orange Business Services core voice network, for voice services. This include multivendor...
-
Integration Engineer
7 days ago
مصر, Egypt Teleperformance Full time**About the company** Teleperformance is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We deliver the most advanced, digitally-powered business services to help the world’s best brands streamline their business in meaningful...
-
Production Support Specialist
3 days ago
مصر, Egypt Envision Employment Solutions Full time**Ready and hungry for a new adventure? You are definitely in the right place! We at **Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale! - Our partners offer awesome work environment, competitive salaries, full benefits, and many others...
-
Esc L1 Voice Incident Management
1 week ago
مصر, Egypt Orange Business Full time**About the role**: - provide professional technical support for all Voice issues received - provide updates to the customer as needed to meet performance objectives - perform technical and management escalation in line with the company policy - ensure cases are allocated to the most appropriate next level/organization as part of the case flow process -...
-
Senior Software Engineer
2 weeks ago
مصر, Egypt Kazatech Integrated Solutions Full timeAre you a back-end wizard passionate about AI and looking for an exciting new challenge? Look no further! EyeGo Artificial Intelligence computer vision platform is seeking a talented and experienced Senior Node.js Software Engineer (back-end developer) to join our dynamic and innovative engineering team. If you’re eager to tackle challenges, contribute to...
-
Integration Engineer
2 weeks ago
مصر, Egypt Luxoft Full time**Project** Description**: - Luxoft is an industry-leading software integrator and solution house for automakers and automotive suppliers. There are millions of cars on the road today with solutions designed by Luxoft. We are developing the software for NAD within the Telematic Control Unit project for one of the world's famous carmakers. - Join a highly...
-
Data Integration Engineer
3 days ago
مصر, Egypt Giza Systems EG Full timeIntegration Engineer to support the delivery of multi-organizational integration projects and enterprise data-warehouse **Responsibilities** - Gathering the ETL/ELT requirements. - Design, Develop, Test ETL/ELT different scenarios and support the ETL/ELT processes to Extract, Transforming and Loading data from different sources to the data warehouse. -...
-
Integration Engineer
20 hours ago
مصر, Egypt Ericsson Full time**About this opportunity**: We are now looking for a **Communication Services & Cloud Integration** Engineer to analyze, prepare, implement and verify the configuration and integration of a node, network, and/or system. Your scope of work could include the scenarios of introduction, upgrade expansion, functionality, and capacity. Your work will be in part...
-
Artificial Intelligence Engineer
4 weeks ago
مصر, Egypt Kazatech Integrated Solutions Full timeAre you looking for a challenging and rewarding career in artificial intelligence? Do you have a passion for developing innovative solutions that can make a difference in the world? If yes, then we have an opportunity for you! As an artificial intelligence engineer, you will be responsible for: Researching and implementing state-of-the-art AI algorithms and...
-
Integration Engineer
20 hours ago
مصر, Egypt Ericsson Full time**Our Exciting Opportunity!** We are now looking for an Integration Engineer to analyze, prepare, implement and verify the configuration and integration of a node, network and/or system. Your scope of work could include the scenarios of introduction, upgrade expansion, functionality and capacity. Your work will in part for our customer legacy. **You...
-
Esc Ucc Integration Expert
4 weeks ago
مصر, Egypt Orange Business Services Full time**About the role**: - Incident Management activities through service failure, or error restoration in order to minimize service interruption, and to ensure customer’s business continuity. - Troubleshooting, isolation, and restoration for faults, and incidents on Orange Business Services core voice network, for voice services. This include multivendor...
-
Esc Ucc Integration Expert
4 hours ago
مصر, Egypt Orange Business Services Full time**About the role**: - Incident Management activities through service failure, or error restoration in order to minimize service interruption, and to ensure customer’s business continuity. - Troubleshooting, isolation, and restoration for faults, and incidents on Orange Business Services core voice network, for voice services. This include multivendor...
-
Integration Engineer
20 hours ago
مصر, Egypt Ericsson Full timeAt Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that...
-
Contact Center Engineer
2 weeks ago
مصر, Egypt Orange Business Services Full time**About the role**: - Engineering team resemble one of the highest technical authority inside ESC. - Handling Contact Center design and represent the reference technical point of both the Build/RUN teams. - Help Presales/Sales Channel to tailor and validate the design, help the operational team in their support. - Enable service creation / new offers :...
-
Senior, Software Engineer Integration
7 days ago
مصر, Egypt اورنچ مصر Full timeAbout the job Senior, software Engineer Integration **Purpose of the job** Development and Support for integration Solutions within the information technology entity for telecommunication environment **Duties and responsibilities** - Participate in development of new integration services and operations support team to ensure delivery and resolution of...