Installed Base Support Specialist

2 weeks ago

Cairo, Egypt Hewlett Packard Enterprise Full time

Installed Base Support Specialist

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.

**_
Job Family Definition:_**

Manages the end-to-end operational business relationship for customer and partner accounts. Acts as the single point of sales operations accountability and execution for assigned clients and accounts. Reviews agreements and contracts and implements appropriate sales operations processes and solutions to drive operational results and optimize the customer and partner experience. Identifies sales enablement opportunities and develops action plans & processes to proactively address dissatisfaction drivers for customers and partners. May identify areas of opportunity for additional services, product, revenue and order growth on accounts and communicate to sales/partner representative for action.

**_ Management Level Definition:_**

**_ Responsibilities: _**
- Contributes to the operational business relationship management of large accounts, may manage the operational business relationship of small, domestic accounts.
- Conducts and reviews moderately complex business analysis.
- Resolves operational issues, which may require collaboration with cross organizational teams, in support of the customer requirements.
- Conducts research, analyzes data, and presents findings for projects of moderate to high complexity.
- Performs operational performance reviews with the customer/partner and supports improvement plans. (Reviews typically include topics such as special pricing, inventory levels and procurement plans, delivery performance, claims, and disputes impacting the financial position of the account).
- Consults and advises on operational matters of low complexity to internal clients on peer level.

**_ Education and Experience Required: _**
- First-level university degree or equivalent experience.
- Typically 2-4 years of related experience with experience, preferably in supply chain, customer service, procurement or financial management.

**_ Knowledge and Skills: _**
- Strong communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required.
- Intermediate understanding of core company businesses and the revenue cycle.
- Strong research and analytical skills.
- Demonstrated familiarity with Microsoft Office tools, particularly Excel, Word, and PowerPoint.
- Basic project management skills.
- Developing ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements.
- Developing ability to establish and maintain good relationships with external customerspartners on peer level and one level above.

Join us and make your mark

We offer:

- A competitive salary and extensive social benefits
- Diverse and dynamic work environment
- Work-life balance and support for career development
- An amazing life inside the element Want to know more about it?

Then let’s stay connected

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together

EGYPT

**Job**:
Sales Operations
**Job Level**:
Intermediate

**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.**

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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