IT Specialist

Registration of software, including accurate verification of client data through Salesforce CRM and supporting documents
- Remote Installation of software using ConnectWise, standalone installations as well as networked offices
- Troubleshoot client issues, including software, hardware, and network-related inquiries
- Use company online knowledge base to resolve client issues before escalating to management.
- Maintains Salesforce CRM database by entering notes in clients’ files on every call and proper use of cases
- Maintains client confidence and protects operations by keeping information confidential.
- Ability to work extended hours during tax season, December, January, February, and March, along with reduced hours during off-season, June, July, and August
- Introducing our four software to Sigma’s new leads during the offseason.

Working hours & days off:

- January: 11 hours per day (1 day off per week in the first half then no days off in the 2nd half of the month)
- February: 11 hours per day with one day off.
- March: 9 hours per day with one day off.
- April 8: hours per day with one day off
- May 6: hours per day with two days off.
- June, July, and August: 4 hours per day with two days off.
- Sept: 6 hours per day with two days off.
- October: 8 hours per day with two days off.
- Nov: 9 hours per day with two days off
- December: 10 hours per day with two days off.

Requirments:

- Fluent in English is a MUST ( Native or Native-like ONLY )
- Collage Graduate, drop-outs and undergrads without attendance are welcome to apply
- Flexible with the working hours
- Good communication skills
- Transportation provided for girls after 12:00AM (Abbasya - Nozha - New Nozha - Masr ElGedida - Nasr City - Heliopolis).
- Salary: 9000K Net + 24,000K Net as a bonus after a year.

Pay: E£8,000.00 - E£9,000.00 per month

Ability to commute/relocate:

- Cairo: Reliably commute or planning to relocate before starting work (required)