Wfh - French & English Bilingual Customer Service

6 months ago


مصر, Egypt Callnovo Full time

Are you passionate about providing exceptional customer service in the tech industry? We are seeking some dedicated individuals to join our team as a Customer Service Representative for our Cloud Camera product. As an integral part of our team, you will be responsible for handling customer inquiries and resolving complaints via phone, completing daily work orders efficiently, handling online chats, documenting call information, updating customer records, and ensuring service level goals are met.

**Job Details**
- **Location**: Remote
- **Working Hours**:

- Monday: 9 am to 7 pm
- Tuesday to Thursday: 11 am to 7 pm
- Friday and Saturday: 9 am to 5 pm
- Base on Central European Timezone

**Requirements**:

- Fluent in both French & English
- Minimum of 1 year experience in a call center customer service role.
- Stable internet connection, access to Windows operating system.
- Quick learner with strong problem-solving skills.

**Perks**
- Work from the comfort of your home.
- Long-term stable project with a reputable client.

**Frequently Asked Questions1. Is this a remote position?**

Yes, this position supports work-from-home arrangements.

**2. What are the required working hours?**

The working hours vary from Monday to Saturday, with specific timings outlined in the job description.

**3. How long is the project duration?**

This is a long-term project with stability and growth opportunities.

Pay: E£30,000.00 - E£40,000.00 per month

Application Question(s):

- How proficient is your French? Do you get any certification?
- Can you speak fluent English?
- How many Call Center experience do you have?
- Do you have any tech support experience? Do you need to do trouble shooting?


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