Support Services Sr Associate
1 week ago
**Responsibilities**
**Support in designing and building KM (20-30%)**
- Develop, format and manage standard documentation (lessons learnt, best practices, SOPs, playbooks for new processes, etc.)
- Design and implement tools that facilitate knowledge sharing (e.g. collaboration platforms) after defining knowledge sharing strategy
- Create document review process / review calendar
**Content maintenance and distribution (70-80%)**
- Share top content to BUs and markets (e.g.; LSS network documentation etc.)
- Inform BU teams about updates if necessary
- Support knowledge transfers (including learned lessons) and organise knowledge sharing sessions for better usage of content
- Maintain and update standard documentation, library (e.g. global brain), system, database
- Establish and maintain process management governance
- Map and monitor the implementation of best practices
- Assign and maintain list of approved internal auditors (R&R), list of document owners (R&R)
- Transfer capability to SMEs to allow deployment to Business Units
**Qualifications**
- Proficiency in English and French (written and spoken)
- Science / management Degree (Bachelors)
- Demonstrated experience in Technical interpretation and writing, within an FMCG environment focusing on the commercial and logistics arena.
- Experienced user of e.g. web/video/training packages materials editing
- Demonstrated ability to interact with and govern business management systems.
- Proficient in Word, Excel, Powerpoint and Similar editing software tools
- Demonstrated experience of Change and comms and setting up knowledge management processes and deploying to business
- 0-1 years of expereince
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