Tx 2nd Line Support Specialist

5 months ago


مصر, Egypt Vodafone Full time

**What you’ll do**:
**Role purpose**:

- Planning all configuration changes, H/W expansions, and S/W upgrades for Fixed core nodes, DPI, DNS, and CDNs following change management guidelines
- Provisioning new fixed core network nodes, finalizing all acceptance requirements, and handover to operations team
- Manage end to end TX capacity planning for Fixed Core including DPI, DNS, and Cashing nodes
- Assure international capacity is designed to maintain the required availability & operating within the design KPIs
- Building highest technical skills
- Adequacy/compliance to company values

**Key accountabilities and decision ownership**
- Responsible for planning of fixed core network including international GWs, Core Routers, DPI, DNS, and CDNs
- Responsible for transforming core metrics to technical KPIs, calculating TX requirements for next fiscal year for Int’l links, Fixed Core ring links, DPI, DNS and CDNs
- Responsible for ordering TX (International, Fixed core ring) links and Core nodes according to core metrics
- Managing stakeholders across different departments for links ordering, activation & scheduling dates (Acquisition, Fixed Planning & Design, Operation teams)
- Follow up to ensure links and Fixed core nodes are activated and manage end-to-end any technical issues that might arise
- Achieve optimum service distribution over Int’l links & core ring with efficient utilization of CDN available solutions
- Calculate Int’l & Core ring resiliency requirements based on Services (MI, Enterprise & ADSL) considering CDN efficiencies
- Align & participate in services distribution over current & new CDN solutions for efficient use & best utilization impact over Core ring & Int’l (CDNs installation, Farm upgrade/backup)
- Regular monitoring for all Int’l, Fixed core ring, and core bundle links to assure performance within design KPI
- Maintaining up-to-date core nodes with the latest recommended software version
- Maintaining Fixed core nodes resiliency
- Planning S/W upgrades & configuration hardening triggered by security requirements

**Education**:
B.Sc. Degree in communication / electronics engineering
Work Experience:
Minimum of 3 years; post qualification experience preferably in an ISP environment.
Technical skills:

- BS in Electronics and Communication Engineering.
- 3 years’ experience in ISP or equivalent experience.
- Excellent computer skills.
- CCNA, CCNP, CCNP-SP is a MUST.
- CCIE-SP is a plus.
- Python knowledge is a plus.

Personal skills:
Analytical and interpersonal skills are essential; together with an ability to communicate effectively at all levels.
Special requirements:
A good command of written and spoken English is required.



  • مصر, Egypt Vodafone Full time

    **Responsibilities**: **Band: H1** - Providing Vodafone Egypt home compound customers with all required information related to the products and services to delight them with superior customer support. - Providing 2nd line technical support to triple play services. - Acting as a focal point to all Gated community and FTTH customers with all stakeholders...

  • 2nd Commis Chef

    5 months ago


    مصر, Egypt Hilton Full time

    2nd Commis Chef A 2nd Commis Chef is responsible for preparing and presenting high quality dishes to deliver an excellent Guest and Member experience while consistently contributing to departmental targets. **What will I be doing?** As a 2nd Commis Chef, you are responsible for preparing and presenting high quality dishes to deliver an excellent Guest and...

  • IT Support Specialist

    5 months ago


    مصر, Egypt Vodafone Full time

    **Key Accountabilities & Decision Ownership**: - Ensure 99.5% closing for assigned SR. - Responsible for sharing team knowledge to newcomers. - Investigate, Generate and follow up with 2nd line/Concerned teams on open Service request/Issue. - Effective supporting Zero SLA violation for the team. - Participation in setting the team daily/weekly/monthly KPIs...


  • مصر, Egypt Ericsson Full time

    **About this opportunity** BO IMS engineer is part of MS team who will manage and operate IMS network through performing all 2nd level operations activities. **What you will do** - Second Line MS engineer responsible for IMS, CS, UDC & fixed domains. - Responsible for project support integration & new nodes’ acceptance. - Providing technical solutions...


  • مصر, Egypt Informa Global Support Full time

    Company Description At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...

  • Billing Specialist

    5 months ago


    مصر, Egypt Informa Global Support Full time

    Company Description **Informa PLC is a leading international events, intelligence and scholarly research group.** Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...

  • Billing Specialist

    5 months ago


    مصر, Egypt Informa Global Support Full time

    Company Description **Informa PLC is a leading international events, intelligence and scholarly research group.** Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...


  • مصر, Egypt Grundfos Holding AS Full time

    Application Deadline: - Workplace: Hybrid Position- Location: Cairo, EG, 11511- Contract Type: Full-Time- Employment Type: RegularAre you passioned about water utility and do you enjoy supporting customers solving technical matters? Are you eager to join a company that is innovating with solutions directly impacting global climate efforts and enabling a...

  • IT Support Specialist

    5 months ago


    مصر, Egypt Bupa Global Full time

    IT Support Specialist **Job Description**: **IT Support Specialist** **Cairo, Egypt** **Fixed Term Contract - 12 months** **Full time, 40 hours per week** **May be required to be part of a support callout rota** We consider all types of flexibility, including locations, hours and working patterns. **We make health happen** At Bupa, we're passionate...

  • Onsite Service Analyst

    5 months ago


    مصر, Egypt Informa Global Support Full time

    Company Description **Informa** is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...


  • مصر, Egypt Orange Full time

    **votre rôle**: **Responsibilities**: The scope of this job is to ensure the following tasks on a 24x7 basis (on-call basis): - Handle, diagnose and route in real-time incoming trouble tickets. - Support and Resolve all incidents in the scope of the team. - Responsible for 2nd level technical support and escalation managers. - Responsible to support the...

  • P2p Specialist

    5 months ago


    مصر, Egypt Informa Global Support Full time

    **Company Description** At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...


  • مصر, Egypt Vodafone Full time

    Role Purpose: - Provide strong support in the Datacom/CPN area at all technical levels of operation. - Ensure proper and timely handling of individual/global complaints related to Datacom area. - With responsibility of Initiating actions to improve the quality, availability and measurement of the area, Ensure highest network quality, availability and...


  • مصر, Egypt Informa Global Support Full time

    **Company Description** At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...

  • Fixed Nw Configuration

    4 months ago


    مصر, Egypt Vodafone Full time

    **Role Purpose**: - 2nd Line Technical support for Data services and supporting relevant teams. - Troubleshooting & problem analysis/solving for Data services and handling nodes, providing RCA and preventive actions. - Handling emergencies related to Data services, to minimize customer experience within the agreed upon time frame.- Implementing all...


  • مصر, Egypt Grundfos Holding AS Full time

    Application Deadline: - Workplace: Hybrid Position- Location: Cairo, EG, 11511- Contract Type: Full-Time- Employment Type: RegularAre you passioned about water utility and do you enjoy supporting customers solving technical matters? Are you eager to join a company that is innovating with solutions directly impacting global climate efforts and enabling a...


  • مصر, Egypt Marcs DL Support Office Full time

    Our three brands are at the forefront of designer fashion, with a strong global presence and iconic heritage. We’re continuously growing and our ambition is huge - our brand essence isn’t complete without vibrant, collaborative and innovative people who share our values! We are currently looking for an experienced internal recruiter to join our busy HR...


  • مصر, Egypt Nestle Operational Services Worldwide SA Full time

    **Sales Support Specialist - Order to Cash** **Position Snapshot**: Location: Cairo City, Egypt Company: Nestlé Business Services. Full-time **Position Summary** Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the...


  • مصر, Egypt Sport Support Club IND Full time

    **Company Overview**: Join our team at Sport Support Club, a leading provider of innovative solutions in the sports industry based in the UAE. We are dedicated to supporting athletes, teams, and sports enthusiasts in achieving their goals. With a strong focus on growth and expansion, we are seeking a talented Remote Sales and Digital Marketing Specialist to...


  • مصر, Egypt Grundfos Holding AS Full time

    Application Deadline: - Workplace: Onsite Position- Location: Cairo, EG, 11511- Contract Type: Full-Time- Working Hours: 40- Employment Type: Regular**_Do you want to be a part of a large global organization that delivers world class customer services? Join us as a Senior CSSC Front Line Representative for Water Utility._** **Your main...