Lead Cssc Front Line Representative Wu

3 months ago

مصر, Egypt Grundfos Holding AS Full time

Application Deadline:
- Workplace: Hybrid Position- Location: Cairo, EG, 11511- Contract Type: Full-Time- Employment Type: RegularAre you passioned about water utility and do you enjoy supporting customers solving technical matters? Are you eager to join a company that is innovating with solutions directly impacting global climate efforts and enabling a sustainable transition? Join us as **Lead CSSC Front Line Representative** for our **Water Utility** division.

Grundfos Contribute to a thriving sales team whilst delivering world class customer services through various Customer channels i.e. telephone, E-mail, live chat, instant messaging etc. Provide Customer contact resolution on general and potentially complex inquiries within a timely manner (as predefined by Group guidelines) to resolve and decide on the further processing of business transactions based on defined processes. Support Order Entry related support to Customers and sales teams. Support managing and optimizing Customer inquiries to allow for timely completion.

**What is the job about?**
- Provide primary support for both day-to-day and escalated inquiries regarding the Order-to-Delivery process and tools.
- Support the incoming complex orders, whether manual or electronic to ensure fast, accurate order management in line with world class customer service.
- Contact Customers or internal stakeholders to resolve missing order data at the time of entry into SAP for complex orders to enter an executable order.
- Assist customers with order progression & supply chain issues.
- Proactively work with Finance on credit control to ensure disputes/Invoice queries are actioned and completed.
- Proactively use SAP/BW reports to execute SAP housekeeping/daily routines, customer satisfaction and our profitability.
- Support Customer order changes (lead time, shipping conditions, quantity, postponements, rejection, cancellation) and interaction with External Sales, Finance and the Supply Chain.
- Consolidate shipments when necessary for complex project sales.
- Record Customer complaints and requests for Customer product returns.
- Analyze statistic data to determine adherence to agreed Service Level Agreements.
- Plan, prioritize work tasks to ensure service delivery is not comprised.
- Handle escalated and more complex order fulfillment tasks related to project sales and customer invoice disputes.
- Provide primary and/or secondary support for escalated inquiries regarding the Order-to-Delivery process and tools.
- May provide training and development of Grundfos products and services to both internal and external customers.
- Provide timely and effective quotations, technical advice, and Order Entry related support to Customers and sales teams.
- Identify business opportunities and handover to relevant sales teams.
- Provide order and delivery status to Customers.
- Manage and coordinate Customer complaints, requests for Customer returns and damaged returns.
- Promote digital tools towards customers using templates (GPC, MyGrundfos, Extranet).
- Identify process improvement opportunities.
- Participate in ad hoc tasks and projects as defined by leadership.
- In cases act as a deputy in a local team setting as defined by leadership

Other duties assigned may include:

- Order-related tasks provided by leadership.
- Provide 2nd line support to resolve incoming inquiries.
- Manage and coordinate the work allocation & prioritize across the business using relevant tools.
- Support the management team with strategy deliveries and various sales activities.

**Your background?**
- Associate’s or bachelor’s Degree or equivalent work experience (minimum 5-10 years)
- Product and Application Knowledge - Interpret type keys, identify pumps vs spare parts, kits vs motors, identify where product is built (not essential).
- In-depth knowledge of Customer Services. Relevant administrative experience, organizational skills & accountability with the Customer.
- Knowledge of business structure, products and key market needs to create a successful Customer centric experience.
- In-depth knowledge of customer service software, databases and SAP CRM/SD/MM.
- Good communication and networking skills together with the ability to build strong and trusting relationships with both Internal and External Stakeholders.
- Excellent written and spoken English

**Do you want to learn more**

This position is based out of **_Cairo_**. If this sounds appealing to you, please upload your CV/resume and cover letter today via our Careers portal.

If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.

To dig deeper into the Grundfos universe, follow us on LinkedIn or Youtube and to get to know some of your future colleagues and why they appreciate working at Grundfos, check out Meet our people.

We look forward to hearing from you.

**About Grundfos**
Grundfos is one of the world’s leading water technology companies with more than 19.000 empl

  • Senior Cssc Front Line Representative, Water Utility

    4 months ago

    مصر, Egypt Grundfos Holding AS Full time

    Application Deadline: - Workplace: Onsite Position- Location: Cairo, EG, 11511- Contract Type: Full-Time- Working Hours: 40- Employment Type: Regular**_Do you want to be a part of a large global organization that delivers world class customer services? Join us as a Senior CSSC Front Line Representative for Water Utility._** **Your main...

  • Senior Cssc Front Line Representative Wu

    4 months ago

    مصر, Egypt Grundfos Holding AS Full time

    Application Deadline: - Workplace: Onsite Position- Location: Cairo, EG, 11511- Contract Type: Full-Time- Employment Type: RegularTesting **About Grundfos** Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s...

  • Customer Sales and Support Center Front Line

    4 months ago

    مصر, Egypt Grundfos Holding AS Full time

    Customer Sales and Support Center Front Line Representative IND - EMEA**Application deadline**: **Workplace**:Onsite Position**Job Location (Short)**:Cairo, Al Qāhirah, Egypt**Contract Type**:Full-Time**Employment Type**:RegularThe team is dedicated to supporting customers and support issues such as technical support, dimensioning of pumps, quotes in the...

  • Senior Customer Sales and Support Center Front Line

    4 months ago

    مصر, Egypt Grundfos Holding AS Full time

    Application Deadline: - Workplace: Hybrid Position- Location: Cairo, EG, 11511- Contract Type: Full-Time- Employment Type: RegularAre you passioned about water utility and do you enjoy supporting customers solving technical matters? Are you eager to join a company that is innovating with solutions directly impacting global climate efforts and enabling a...

  • Senior Cssc Frontline Representative, Commercial

    3 months ago

    مصر, Egypt Grundfos Holding AS Full time

    Application Deadline: - Workplace: Onsite Position- Location: Cairo, EG, 11511- Contract Type: Full-Time- Working Hours: 40- Employment Type: Regular- Are you interested in technical sales and enjoy having a close contact with customers? Are you eager to join a strong sales team that collaborate with other departments to exceed customer expectations?_ As a...

  • Senior Cssc Back Office Engineer Ind

    4 months ago

    مصر, Egypt Grundfos Holding AS Full time

    Application Deadline: - Workplace: Onsite Position- Location: Cairo, EG, 11511- Contract Type: Full-Time- Working Hours: 40- Employment Type: Regular**_Do you enjoy supporting customers solving technical matters? Are you eager to join a company that is dedicated towards global climate efforts enabling a sustainable transition?_** **Your main...

  • Cyber Security Front Line Engineer

    4 months ago

    مصر, Egypt Vodafone Full time

    **Role Purpose**: To run front line; online activities and actively monitors security systems and provides early alerting and basic troubleshooting when needed. **Key Accountabilities and Decision Ownership**: - Provides 24/7 monitoring and alerting for security services & malicious activities; takes mitigation actions & escalates urgent cases to the...

  • Front-end Team Lead

    4 months ago

    مصر, Egypt Kian-Alraqmih Full time

    Kian is now recruiting Front-end Team lead (onsite -full time) Job Location: Mansoura Job responsibilities **Requirements**: - Bachelor's degree in computer science, software engineering, or a related field - +5 years of experience in software frontend development - React-Next js - Solid understanding of software development methodologies, agile...

  • Taxation Senior Lead

    3 months ago

    مصر, Egypt Vodafone Full time

    **Role purpose**: The main role for this job is to provide tax consultancy to the management, represent the company in front of the tax authority, handle tax audits and VF-Group tax submission and requirements and to plan the company new projects to avoid any tax risks. **Key accountabilities and decision ownership**: - Provide the top management for any...

  • Customer Sales and Support Center Manager, Ind

    4 months ago

    مصر, Egypt Grundfos Holding AS Full time

    Application Deadline: - Workplace: Onsite Position- Location: Cairo, EG, 11511- Contract Type: Full-Time- Employment Type: RegularThe Customer Sales and Support Center Manager is to provide leadership, direction, supervision, process efficiency and process improvement for their respective team and to ensure that Grundfos is exceeding the support expectations...

  • Customer Sales and Support Center Manager, Ind

    4 months ago

    مصر, Egypt Grundfos Holding AS Full time

    Customer Sales and Support Center Manager, IND - MENA**Application deadline**: **Workplace**:Onsite Position**Job Location (Short)**:Cairo, Al Qāhirah, Egypt**Contract Type**:Full-Time**Employment Type**:RegularThe Customer Sales and Support Center Manager is to provide leadership, direction, supervision, process efficiency and process improvement for their...

  • Front-end Developer

    4 months ago

    مصر, Egypt Maven Staffing Full time

    We are seeking a talented Front-End Developer who will also serve as a crucial client-facing representative of our company. This hybrid role merges technical front-end development skills with adept client interaction abilities, making you the primary liaison between our organization and our valued clients. Your responsibilities will include understanding...

  • Front-end Tech Lead

    4 months ago

    مصر, Egypt Convertedin Full time

    **About us**: Convertedin is a marketing operating system for e-Commerce. It utilizes data and shoppers' insights to create personalized multi-channel marketing that boosts customer engagement and maximizes their return on their marketing budget by leveraging artificial intelligence capabilities. Convertedin has helped more than 800 e-Commerce...

  • Team Lead

    4 months ago

    مصر, Egypt IntouchCX Full time

    About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

  • First Line Sales Manager

    4 months ago

    مصر, Egypt Multicare Egypt for Pharmaceutical Industries Full time

    We are hiring team leaders who **KNOW** the way, **GO** the way and **SHOW** the way to their teams to ensure set commercial objectives are met if not exceeded. We are seeking people who have the ability to influence others through impactful communication capabilities and drive all for results both qualitative and quantitative.This role requires a...

  • First Line Sales Manager

    4 months ago

    مصر, Egypt Multicare Egypt for Pharmaceutical Industries Full time

    We are hiring team leaders who **KNOW** the way, **GO** the way and **SHOW** the way to their teams to ensure set commercial objectives are met if not exceeded. We are seeking people who have the ability to influence others through impactful communication capabilities and drive all for results both qualitative and quantitative.This role requires a...

  • First Line Sales Manager

    4 months ago

    مصر, Egypt Multicare Egypt for Pharmaceutical Industries Full time

    We are hiring team leaders who **KNOW** the way, **GO** the way and **SHOW** the way to their teams to ensure set commercial objectives are met if not exceeded. We are seeking people who have the ability to influence others through impactful communication capabilities and drive all for results both qualitative and quantitative. This role requires a...

  • First Line Sales Manager

    4 months ago

    مصر, Egypt Multicare Egypt for Pharmaceutical Industries Full time

    We are hiring team leaders who **KNOW** the way, **GO** the way and **SHOW** the way to their teams to ensure set commercial objectives are met if not exceeded. We are seeking people who have the ability to influence others through impactful communication capabilities and drive all for results both qualitative and quantitative.This role requires a...

  • Front Desk Representative

    4 months ago

    مصر, Egypt Egyptian Banks Company Full time

    Greet and welcome guests as soon as they arrive at the front desk. - Direct visitors to the appropriate person and office, arranging security escort as required. - Receives, welcomes and escorts VIP visitors and/or business delegations. - Answer, screen and forward incoming phone calls. - Ensure reception area is tidy and presentable, with all necessary...

  • Front Office Manager

    3 months ago

    مصر, Egypt Marriott International, Inc Full time

    **Job Number** 23136535 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Almasa Hotel Cairo, New Administrative Capital, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and staff. Areas...