Cssc Back Office Engineer Ind

1 week ago

مصر, Egypt Grundfos Holding AS Full time

Application Deadline:
- Workplace: Onsite Position- Location: Cairo, EG, 11511- Contract Type: Full-Time- Working Hours: 40- Employment Type: Regular**_Do you enjoy supporting customers solving technical matters? Are you eager to join a company that is dedicated towards global climate efforts enabling a sustainable transition?_**

**Your main responsibilities**:

- Creating world class quotations that maximise the opportunity for Grundfos to win the order and exceed customer expectations
- Manage your time and prioritise enquiries to ensure the best outcome for Grundfos and customers
- Work closely with product management, supply chain and operations to ensure an efficient process
- Support sales teams by handling enquires and tenders to include providing dimension, specifications, calculations, time of delivery, operation, and maintenance issues, etc
- Identify new business opportunities and share any potential with a nominated colleague(s)
- Ensure customer contact and account data is updated in CRM
- Communicate, collaborate, and provide support with the respective product segment or other suppliers, where local problem solving is not available
- Contact customer to follow up on quotations
- Promote digital tools towards customers (Chat, GPC, MyGrundfos, Extranet, etc).
- Follow up on pre-defined customer interactions with set SLA. Follow all local guidance in relation to quality, environmental, sustainability, health, and safety
- Provide overload support for the CSSC Front Line
- Support with ad hoc tasks defined by leadership or the line Manager

**Your required skills and experience include**:

- Ideally an Associate’s or bachelor’s degree or equivalent within an industry relevant sector, engineering or work experience (minimum of 3+ years)
- Good experience within customer services. Relevant administrative experience, organizational skills & accountability with the customer, ideally within a relevant business sector
- Good knowledge of business structure, products and key market needs to create a good customer centric experience.
- Good working knowledge of SAP (CRM/SD)
- Good communication and networking skills together with the ability to build positive and trusting relationship with both Internal and External Stakeholders
- Good written and spoken English

**What’s in it for you?**

Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values.

In addition, your day-to-day benefits include:

- If you’ll be working from your home office, we’ll make sure you are well equipped with a good workstation. However, you are always welcome to our offices where you can engage, learn, and have fun with colleagues
- On top of it, flexible working hours and up to 3 days’ additional paid leave for volunteering of your choice
- Annual bonuses, health insurance, parental support, internal well-being consultants and programmes
- Access to the modern Grundfos Academy to pursue further both personal and professional development
- Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly

**Do you want to learn more?**

If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.

To dig deeper into the Grundfos universe, follow us on LinkedIn or Youtube, and to get to know some of your future colleagues and why they enjoy working at Grundfos, check out Meet our people

**We look forward to hearing from you.**

**About Grundfos**
Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

**An inclusive team**
If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply. We need and welcome professional people from all corners - however you identify and whatever your background is.

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