Back Office International Gateway

1 week ago


مصر, Egypt Ericsson Full time

**About this opportunity**

BO IGW (Back Office International Gateway) engineer is part of MS (Managed Service) team who will manage and operate international gateway network through performing all 2nd level operations activities.

**What you will do**
- Second Line MS engineer responsible for IGW and Roaming with international Carriers.
- Responsible for project support integration & new nodes’ acceptance.
- Follow up on the PLMN and PSTN interconnect activities either internally with the planning and business teams or externally with other carriers.
- Providing technical solutions regarding hardware and configuration problems in agreed time frame
- Troubleshoots and resolves any technical problems related to IGWs and interconnect.
- Ensuring fast response, accurate actions, and decisions during crisis.
- Analyze the IGW and interconnect KPIs to maintain and improve these.
- Conduct the acceptance testing for any new IGWs, or any new carrier to be integrated to the network.
- Handling CSRs with customer support team E2E.
- Revising the new projects’ documentations (HLD, LLD ATP. etc.)
- Leading major cases troubleshooting with other domains (ex. IMS Fixed and Mobile).

**You will bring**
- Graduated from Communication Engineering.
- Min 3 years of experience in IGW and PLMN interconnect operations and maintenance.
- Excellent Knowledge of Ericsson switching platforms.
- Excellent knowledge of IGW & interconnect traffic measurements and KPIs
- Excellent knowledge of International Mobile Roaming
- Excellent knowledge of IGW & interconnect operation procedures.
- Excellent knowledge of international standards (related to IGWs & interconnect)
- Ability to work under stress & pressure.
- Good command of English (writing & speaking).
- Expert in the use of MS Office programs (Word, Excel, and PowerPoint).
- Excellent report-writing skills
- Autonomous, able to work without supervision.
- Creative, Problem Solving
- Should be Adaptable, flexible, Assertive, persuasive.

**Why join Ericsson?**

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

**What happens once you apply?**

Click Here to find all you need to know about what our typical hiring process looks like.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: Egypt (EG) || Egypt : Cairo : Cairo
Req ID: 732676



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