IT Operations Engineer

5 days ago


القاهرة, Egypt Vodafone Full time

**Role purpose**:
Act as a Backoffice support for Sales Channels like Dealers and VDA & Agencies of Vodafone Italy.

**Key accountabilities and decision ownership**:
**- Sales support**
- Full dedication & continuous support for sales executive’s back-office requests.
- Addressing Dealers concerns regarding specific normalization procedures.

**- Back office**
- Receives and processes contracts as provided by the channel sales representatives
- Educating and providing guidelines to Dealers about the necessary modules needed to fill and attach to the requests via mail to get the contracts uploaded appropriately on system.
- Verification of documents and contracts & follow up with SOHO& SME.
- Follow stakeholders SLA reporting
- SPOC with many stakeholders.

**- Order Assurance**

**Core competencies, knowledge, and experience**:

- Microsoft office knowledge
- Proven stakeholder management experience
- Ability to address and resolve issues
- Strong communication skills

**Must have technical / professional qualifications**:

- BS Degree
- Fluent Italian speaker, B1/B2
- High soft skills and problem solving
- High level of ownership, proactivity& taking the initiative

**#_VOIS #WeMoveTheWorld #MoveWithUs


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