Back Office Advisor
7 months ago
**Role purpose**:
Act as a Backoffice support for Sales Channels like Dealers and VDA & Agencies of Vodafone Italy.
**Key accountabilities and decision ownership**:
- Sales support
- Full dedication & continuous support for sales executive’s back-office requests.
- Addressing Dealers concerns regarding specific normalization procedures.
- Back office
- Receives and processes contracts as provided by the channel sales representatives
- Educating and providing guidelines to Dealers about the necessary modules needed to fill and attach to the requests via mail to get the contracts uploaded appropriately on system.
- Verification of documents and contracts & follow up with SOHO& SME.
- Follow stakeholders SLA reporting
- SPOC with many stakeholders.
- Order Assurance
**Core competencies, knowledge, and experience**:
- Microsoft office knowledge
- Proven stakeholder management experience
- Ability to address and resolve issues
- Strong communication skills
**Must have technical / professional qualifications**:
- BS Degree
- Fluent Italian speaker, B1/B2
- High soft skills and problem solving
- High level of ownership, proactivity& taking the initiative
_VOIS#WeMoveTheWorld#MoveWithUs
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Back Office
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Back Office Customer Service
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