Customer Sales and Support Center Front Line

5 months ago


مصر, Egypt Grundfos Holding AS Full time

Customer Sales and Support Center Front Line Representative IND - EMEA**Application deadline**:
**Workplace**:Onsite Position**Job Location (Short)**:Cairo, Al Qāhirah, Egypt**Contract Type**:Full-Time**Employment Type**:RegularThe team is dedicated to supporting customers and support issues such as technical support, dimensioning of pumps, quotes in the Grundfos portfolio.

You will also be working in conjunction with the Local CSSC companies, actively contribute to an efficient, productive, and collaborative CSSC Hub team, delivering world class customer services through various communication channels

**Your main responsibilities**:

- Create and optimise request tickets, such as RFI (request for information), RFQ (request for quotation), RFO (request for order), and RFC (request for complaint) for own processing or for forwarding to the back office/regional hub, if the task exceeds 20 minutes
- Create professional offers and quotations according to the customer requirements
- Track offers and quotations according to sales guidelines.
- Follow up on pre-defined customer interactions within set SLA
- Provide pricing and delivery information as requested
- Identify new business opportunities and share any potential with a nominated colleague(s)
- Create, delete and maintain customer contact data in the SAP CRM system
- Enter, check, or release incoming orders, whether manual or electronic to ensure fast, accurate order management in line with world class customer service.
- Contact customers or internal stakeholders to resolve missing order data at the time of entry into SAP to enter an executable order.
- Ensure customer order changes (lead time, shipping conditions, quantity, postponements, rejection, cancellation) and interaction with external Sales, finance, and supply chain.
- Assist customers with order progression and supply chain issues.
- Record and action requests for customer product returns.
- Promote digital tools towards customers using templates (Chat, GPC, MyGrundfos, Extranet, etc).
- Follow all local guidance in relation to quality, environmental, sustainability, health, and safety.

**Your required skills and experience include**:

- Ideally an Associate’s or bachelor’s Degree within Customer Services or engineering or equivalent work experience (minimum 1-3 years)
- Good knowledge and proven experience of customer Services, relevant administrative experience, organizational skills & accountability with the customer
- Good knowledge of our business structure, processes, products, and key market needs to create a good customer centric experience.
- Good communication and networking skills together with the ability to build positive and trusting relationships with both internal and external stakeholders.
- Good written and spoken English.

**Do you want to learn more?**

If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.

To dig deeper into the Grundfos universe, follow us on LinkedIn or Youtube, and to get to know some of your future colleagues and why they enjoy working at Grundfos, check out Meet our people

**We look forward to hearing from you.**

**About Grundfos**
Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

**An inclusive team**
If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply. We need and welcome professional people from all corners - however you identify and whatever your background is.



  • مصر, Egypt Grundfos Holding AS Full time

    Application Deadline: - Workplace: Hybrid Position- Location: Cairo, EG, 11511- Contract Type: Full-Time- Employment Type: RegularAre you passioned about water utility and do you enjoy supporting customers solving technical matters? Are you eager to join a company that is innovating with solutions directly impacting global climate efforts and enabling a...


  • مصر, Egypt Grundfos Holding AS Full time

    Customer Sales and Support Center Manager, IND - MENA**Application deadline**: **Workplace**:Onsite Position**Job Location (Short)**:Cairo, Al Qāhirah, Egypt**Contract Type**:Full-Time**Employment Type**:RegularThe Customer Sales and Support Center Manager is to provide leadership, direction, supervision, process efficiency and process improvement for their...


  • مصر, Egypt Grundfos Holding AS Full time

    Application Deadline: - Workplace: Onsite Position- Location: Cairo, EG, 11511- Contract Type: Full-Time- Working Hours: 40- Employment Type: Regular**_Do you want to be a part of a large global organization that delivers world class customer services? Join us as a Senior CSSC Front Line Representative for Water Utility._** **Your main...


  • مصر, Egypt Grundfos Holding AS Full time

    Application Deadline: - Workplace: Onsite Position- Location: Cairo, EG, 11511- Contract Type: Full-Time- Employment Type: Regular- Do you enjoy supporting customers solving technical matters? Are you eager_ _to join a company that is dedicated towards global climate efforts enabling a sustainable transition?_ **Your main responsibilities**: - Creating...


  • مصر, Egypt Grundfos Holding AS Full time

    Application Deadline: - Workplace: Onsite Position- Location: Cairo, EG, 11511- Contract Type: Full-Time- Employment Type: RegularThe Customer Sales and Support Center Manager is to provide leadership, direction, supervision, process efficiency and process improvement for their respective team and to ensure that Grundfos is exceeding the support expectations...


  • مصر, Egypt Grundfos Holding AS Full time

    Application Deadline: - Workplace: Hybrid Position- Location: Cairo, EG, 11511- Contract Type: Full-Time- Employment Type: RegularAre you passioned about water utility and do you enjoy supporting customers solving technical matters? Are you eager to join a company that is innovating with solutions directly impacting global climate efforts and enabling a...


  • مصر, Egypt Vodafone Full time

    **Role Purpose**: To run front line; online activities and actively monitors security systems and provides early alerting and basic troubleshooting when needed. **Key Accountabilities and Decision Ownership**: - Provides 24/7 monitoring and alerting for security services & malicious activities; takes mitigation actions & escalates urgent cases to the...


  • مصر, Egypt Kuehne+Nagel Full time

    We deliver high quality solutions to our customers and we are leaders in the logistics industry. Join us and become a part of our great team. ** Your Role **:Sea Logistics Customer Care Expert supports customers by providing helpful information, answering questions, and responding to complaints. To provide front-line support for clients and customers and to...

  • Customer Support

    6 months ago


    مصر, Egypt Bonyan Academy Full time

    (Remote Work - Located IN EGYPT) Job Responsibilities: - Provide technical support and help with billing queries for customers located in USA, CA, UK, AU and NZ. - Create, manage, and follow up on customer tickets until they are resolved. - Record all activities using our current CRM to enhance visibility. - Follow our current internal customer success...


  • مصر, Egypt Talent Pal Full time

    **ANALYTICAL SALES SUPPORT SPECIALIST**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.**: You will be working as Analytical Sales Support Specialist and will be the part of Process Automation business area for Measurement & Analytics...


  • مصر, Egypt Kuehne+Nagel Full time

    We deliver high quality solutions to our customers and we are leaders in the logistics industry. Join us and become a part of our great team. - ** Your Role **:Sea Logistics Customer Care Supervisor supports customers by providing helpful information, answering questions, and responding to complaints. To provide front-line support for clients and customers...


  • مصر, Egypt Kuehne+Nagel Full time

    We deliver high quality solutions to our customers and we are leaders in the logistics industry. Join us and become a part of our great team. - ** Your Role **:Sea Logistics Customer Care Supervisor supports customers by providing helpful information, answering questions, and responding to complaints. To provide front-line support for clients and customers...


  • مصر, Egypt ABB Full time

    **ELDS export sales support specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions. Together, we are embarking on a journey where each and every...


  • مصر, Egypt PepsiCo Full time

    Overview: Lead on Implementation and sustainment of field ready sales tools ensuring the best execution. Support sales force to sell more numbers of cases through leading sales execution standards in terms of sales tools upgrade, meanwhile ensure the development of front line, and sales supervisors’ calibers through managing the development programs and...


  • مصر, Egypt Prime scan and lab Full time

    We're hiring a new Front Desk Receptionist. **Responsibilities** - Extend a warm greeting to patients as they arrive. - Manage incoming phone calls and inquiries. - Schedule patient appointments efficiently. - Verify and maintain patient information accurately. - Handle payment collection with professionalism. - Maintain and organize patient records. -...


  • مصر, Egypt HSBC Full time

    -Job description Role Purpose: The role holder will be responsible for managing the relationship with HBEG offshore GSC Call Centre ensuring the site maintain the service standards and operational integrity for the business by acting as WPB channel owner, setting local contact center Sales, Customer experience strategies, Retention, CDD Voice and RFI Voice...


  • مصر, Egypt Absolute Data Services Full time

    **About the company** Absolute Data Service is a data center that works under Foodhub, to provide the best customer experience and fastest response to Foodhub clients across multiple countries and help Foodhub clients in growing their business. **Roles & Responsibility** Build solid business relations with your clients Ensure solving any client...

  • Logistics Supervisor

    5 months ago


    مصر, Egypt Souq.com for E-Commerce LLC Full time

    .Experience in Logistics field (courier industry) / FMCG or B2B sales - People management experience. - Experience in handling live operation. - Experience in process improvement. - English-B2 level If you’re interested in joining a business where you can have fun, achieve amazing results and put smiles on people’s faces, this could be the role for...


  • مصر, Egypt Informa Global Support Full time

    Company Description At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...


  • مصر, Egypt Antifat Full time

    **Responsibility**: - Maintain records of all sales leads and Customer accounts - Build and maintain communication with new and repeat customer - Identify and assess customer needs to achieve satisfaction - Managing incoming calls and customer service inquiries - Receive complaints from customers and ensure the resolution of the...