Senior Cssc Front Line Representative, Water Utility

4 months ago

مصر, Egypt Grundfos Holding AS Full time

Application Deadline:
- Workplace: Onsite Position- Location: Cairo, EG, 11511- Contract Type: Full-Time- Working Hours: 40- Employment Type: Regular**_Do you want to be a part of a large global organization that delivers world class customer services? Join us as a Senior CSSC Front Line Representative for Water Utility._**

**Your main responsibilities**:

- Provide primary support for both day-to-day and escalated inquiries regarding the Order-to-Delivery process and tools
- Support the incoming complex orders, whether manual or electronic to ensure fast, accurate order management in line with world class customer service
- Contact Customers or internal stakeholders to resolve missing order data at the time of entry into SAP for complex orders to enter an executable order
- Assist customers with order progression & supply chain issue
- Proactively work with Finance on credit control to ensure disputes/Invoice queries are actioned and completed
- Proactively use SAP/BW reports to execute SAP housekeeping/daily routines, customer satisfaction and our profitability
- Support Customer order changes (lead time, shipping conditions, quantity, postponements, rejection, cancellation) and interaction with External Sales, Finance, and the Supply Chain
- Promote digital tools towards customers using templates (GPC, MyGrundfos, Extranet)
- Consolidate shipments when necessary for complex project sales
- Record Customer complaints and requests for Customer product returns
- Analyze statistic data to determine adherence to agreed Service Level Agreements
- Plan, prioritize work tasks to ensure service delivery is not comprised
- May handle more complex or escalated order fulfillment tasks related to project sales and customer invoice disputes. May also provide overload support for the Customer Sales Center Representatives

**Other duties assigned may include**:

- Order-related tasks provided by leadership.
- Provide 2nd line support to resolve incoming inquiries
- Manage and coordinate the work allocation & prioritize across the business using relevant tools
- Support the management team with strategy deliveries and various sales activities

**Your required skills and experience include**:

- Associate’s or bachelor’s Degree or equivalent work experience (minimum 3-5 years)
- Product and Application Knowledge - Interpret type keys, identify pumps vs spare parts, kits vs motors, identify where product is built (not essential)
- In-depth knowledge of Customer Services. Relevant administrative experience, organizational skills & accountability with the Customer
- Knowledge of business structure, products and key market needs to create a successful Customer centric experience
- In-depth knowledge of customer service software, databases, and SAP CRM/SD/MM
- Good communication and networking skills together with the ability to build strong and trusting relationships with both Internal and External Stakeholders
- Excellent written and spoken English

**What’s in it for you?**

Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values.

**In addition, your day-to-day benefits include**:

- If you’ll be working from your home office, we’ll make sure you are well equipped with a good workstation. However, you are always welcome to our offices where you can engage, learn, and have fun with colleagues
- On top of it, flexible working hours and up to 3 days’ additional paid leave for volunteering of your choice
- Annual bonuses, health insurance, parental support, internal well-being consultants and programmes
- Access to the modern Grundfos Academy to pursue further both personal and professional development
- Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly

**Do you want to learn more?**

If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.

To dig deeper into the Grundfos universe, follow us on LinkedIn or Youtube, and to get to know some of your future colleagues and why they enjoy working at Grundfos, check out Meet our people

**We look forward to hearing from you.**

**About Grundfos**
Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change n

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