Customer Support Executive

2 weeks ago


مصر, Egypt Dubizzle MENA Full time

OLX Egypt is the leading marketplaces for selling and buying online in the region. Our aim is to upgrade people’s lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.

As part of EMPG, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.

As a Customer Support Executive you will help the users with their concerns, inquires and suggestions, make sure to deliver the company point of view to their clients and deliver the voice of the customers to the company management.

Directly responsible of the overall website image, Refine the content quality, enhance the user experience and build user trust which directly help the company with the user Retention & different services renewal.

**In this role, you will**:

- Generating sales leads that develop into new customers
- Improve customer service experience and help create engaged customers
- Take ownership of customers issues and follow problems through to resolution
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
- Maintain an orderly workflow according to priorities
- Take ownership of client issues, coordinate with concerned departments and follow problems through to resolution.

**Requirements**:

- At least 2-3 years of experience in a Customer Support or Live chat support role.
- Experience using help desk software and remote support tools
- Language expertise (read, write, understand) Arabic
- Very good command of English language
- Knowledge of company products, work flow & services. (Zendesk, Fresh desk,...Etc)
- Proficiency with computers and strong typing skills.
- Strong problem-solving and troubleshooting skills.
- Passion for ensuring a world class user support experience
- Quick learner and adaptable to learn new processes, concepts, and skills
- Excellent communication skills.
- Good multitasking skills.
- Strong organization skills
- Skilled problem-solver and muti-tasker

**Benefits**
- A fast paced, high performing team.
- Comprehensive Health Insurance
- Life Insurance
- Rewards & Recognitions
- Learning & Development opportunities

olxegypt



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