Customer Development Excellence

2 weeks ago

مصر, Egypt Emprego EG Full time

**Background**

Unilever is digitally rewiring its supply chain, focusing on generating real-time & democratized information, capitalizing on advanced technologies, and building digitally connected factories. This will help deliver competitive, volume-driven growth while supporting an increasing demand for agility and will have to be underpinned by sustainable cost reduction. The Supply Chain Transformation is expected to enable
- Improved agility and customer-centricity across end-to-end supply chains through the facilitation of faster recognition of customer preferences and feedback. This, in turn, will allow quick adjustments to manufacturing flows and material flows in factories.
- A competitive edge through supply-chain resilience - thereby requiring connected, reconfigurable supply ecosystems.
- Speed and productivity through increased levels of automation and workforce augmentation coupled with upskilling and reskilling effort.
- Being cost-efficient and resource-efficient, to boost growth and support investment.

**Main purpose of job**:
The delivery of IT agenda for Integrated operations is dependent on multiple IT platforms and Global Order 2 Cash is one of those. The platform delivers strategic and global IT solutions for end to end Order to Cash cycle aligned to the iOps ways of working. Some of these solutions are Pega, High Radius & S4 HANA AATP. Aligned to the iOps roadmap, we are delivering these solutions across markets globally and the scale of our operations plus user base is expanding with each business go live. To ensure that we are able to scale in a sustainable manner without causing any disruption to iOps roadmap, stability of technology platforms and IT operations needs to be considered as a key priority for the platform.

Most of the practices / processes needed to ensure the above are either initiated fresh and some might be yet to be initiated. All the O2C technologies being in nascent stage, its also important to understand the purpose of each and every IT practice needed as part of the portfolio. Deliver stable IT platform and AM operations to support the iOps global delivery by scaling up the platform operations with the help of fit to purpose and cost-effective IT practices is the main purpose of this job.

**Key accountabilities**:
**Platform Management**
- The various IT practices like Change & Release Management, IT Security & Access Management, Performance, Data Volume Management etc. needed to deliver a stable and future ready IT platform, to be established and governed
- Supplier management to ensure that team is equipped with the right set of resources required to run the platform
- Budget management for various IT practices and innovations within Platform management like automated testing, DevOps practices etc. to make the operations more robust

**Application Maintenance**

Establish and govern, Fit to Purpose AM practices to ensure the following:

- AM team is adequately sized to resolve the existing incident base and can cater to the upcoming volumes of incidents with onboarding of new markets
- Establish a "Technology with Purpose" model to ensure that the business users are delivered with at least the acceptable value perceived from the technology investment and at the same time ensure complete service performance compliance as per Unilever standards
- and long-term supplier strategies in line with Unilever supplier policies
- Budget management would also include demand forecasting, working with finance business partners to ensure timely approvals, spends projection, tracking and delivering committed financial savings to the finance partners

**Service Delivery**

Establish and govern, Fit to purpose Service Delivery practices to ensure the following:

- Governance to ensure all the platform services are free from any potential vulnerability. Any such vulnerabilities should be tracker, reviewed and mitigated in a timely manner
- Governance to ensure any service downtimes etc. for activities like upgrades and other maintenance windows are planned in advance and the required downtime windows are aligned with required stakeholders
- Act as a single point of contact between the various IT platforms and business users to ensure that anything needed to run the service is well managed and the users are informed about any such impacts on service availability in a timely manner.

**Job Scope**:
We are looking at someone who can strengthen and run brilliant operations to ensure zero disruption to our portfolio of apps in SHE space. Work with the central/cluster SHE teams and multiple stakeholders to manage the end-to-end delivery through L1, L2, and L3 teams and ensure that the deployment processes are well followed. Ensure that the Service Providers deliver IT services (Application Support and Application Maintenance) in accordance with the agreed scope & service level agreement (SLA) for our portfolio. Also ensure information security and data privacy is maintained on th

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