Customer Excellence Intern

5 months ago


مصر, Egypt AbbVie Full time

**Company Description**
**Job Description** Purpose Statement**

**Major Responsibilities**:

- Drive content creation acceleration via activation of digital assets management & content authoring - Accelerate MCM adoption & channels activation focusing on new assets digitalization.
- Close Monitoring for E-Score Implementation.
- Channel Enablement Abbvie Pro
- Adopting Omnichannel approach.
- Collaborate with cross-functional teams to identify areas for improvement in customer experience and develop action plans.
- Support the development and implementation of customer engagement strategies.
- Aid in the organization and coordination of customer events, meetings, and trainings.
- Assist in the preparation and delivery of customer presentations and communications.
- Collaborate with the sales and marketing teams to ensure alignment of customer engagement efforts.
- Support the management of customer relationship management (CRM) systems and databases.
- Assist in the analysis of customer data to identify trends, opportunities, and areas of improvement.
- Stay updated on the latest customer experience trends and best practices in the pharmaceutical industry.
- Provide general administrative support to the customer excellence department as needed.

**Qualifications**
- Must be currently studying for a Pharmacy, Medicine, Business, Marketing, Economics qualification.
- Must be in senior years of studies (Essential) and willing to partake in a 3-6 month internship
- Must be agile, ambitious, innovative.
- Demonstrated leadership potential.
- Strong analytical skills
- Excellent oral and written communication skills
- Keen desire for knowledge and attention to detail
- Must have an interest to build career within the medical and or the pharmaceutical industry.
- Able to be based in Cairo during the internship period.
- Excellent English language skills, both written and verbal

**Additional Information



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