quality Specialist Customer Service and Call Center

**1.** **Scope of the role** This position is responsible for the provision of an efficient and effective support service to account operations in accordance with the principles of performance management and ensures that required standards of accuracy and quality set by the client are achieved and maintained. The Quality Specialist understands the business...

Job duties ad responsibilities: - Audit the outbound & inbound calls for customer service and telesales agents regarding the quality metrics. - Support with the HR team in the performance management system and appraisals. - In charge of customer service agent when needed. - Submit weekly and monthly reports to the HR manager and support the payroll team...

About the job Sr. Specialist, First Class Call Center  **About the role**: Handle all the inquiries, requests and complaints of the customers which are received via inbound/outbound calls of the call center. Handle the received calls within the quality standards of the company to maintain company image, and to up-sell the products and services to...

Scope: **Responsibilities**: - Manages the call center team's real-time view system (Cisco). - Exports historical data and sales reports from Customer Relationship Management for use on the dashboard and performance analysis. - Monitors the call center process, investigates system faults in real time or in the past, and escalates as appropriate. -...

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

_United Call Centers is a global leader in providing multilingual call center services using an at-home workforce. At United Call Centers we provide OmniChannel Front Office BPO services globally in all languages and we are currently looking for talented German-speaking CSRs for our international team._ - Our new teammates will participate in running a...

About the job We are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive. An excellent call center manager must be an organized, reliable and results-driven...

**_United Call Centers_** _is a global leader in providing multilingual call center services using an at-home workforce. At United Call Centers we provide OmniChannel Front Office BPO services globally in all languages and we are currently looking for talented German speaking CSRs for our international remote team._ - Currently we are looking for talented...

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and...

**Our client is a one of leading companies in the field of Retail and Consumer Finance in Egypt** **Location: Heliopolis** **Industry: Retail and Consumer Finance** We are looking for a skilled **Call center manager **to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is...

**Responsibilities**: - Coordinate, dispatch, and manage all incoming calls and digital dispatch - Communicate daily with drivers and customers - Oversee and ensure deliveries and pickups are made on time to ensure accuracy - Provide ongoing coaching to each employee concerning quality, reliability, accountability, and productivity - Support a daily...

United Call Centers is a global leader in providing multilingual call center services using an at-home workforce. We provide OmniChannel Front Office BPO services globally with Proficient Speakers in various languages and we are currently looking for talented, native German speaking individuals for our international team. Would like to be a part of a...

About the job Call Center Representative - Assiut **About the role**: Handle all the inquiries, requests and complaints of the customers which are received via inbound/outbound calls of the call center. Handle the received calls within the quality standards of the company to maintain company image, and to up-sell the products and services to maximize...

**Job Description**: - Manages the call center team's; real-time view system (Cisco). - Exports historical data and sales reports from Customer Relationship Management for use on the dashboard and performance analysis. - Monitors the call center process, investigates system faults in real-time orthe pastand escalates as appropriate. - Monitors the...

**We are looking for** - Experience as a Client Support - Call center is a must - Excellent level of English - Patience when handling tough cases **Salary**: E£3,000.00 - E£4,000.00 per month Application Question(s): - What's your military status? For males - Have you worked before as Customer service? If yes please mention it in details. - Please...

**Responsibilities**: Answer customers’ inbound calls and provide accurate, satisfactory answers to their queries and concerns Doing Outbound calls in case of any follow up Handle complaints inquiries. Handle all the inbound/outbound calls in a timely manner Identify customer needs, research issues, resolve complaints, and provide solutions Confirm...

BabelMarts is hiring now "Call Center Agents" Job Qualifications: - Experience 1 - 3 years in a call center or customer service environment - Strong phone and verbal communication skills along with active listening. - Good data entry and typing skills. Account: Arabic

**About the role**: Handle all the inquiries, requests and complaints of the customers which are received via inbound/outbound calls of the call center. Handle the received calls within the quality standards of the company to maintain company image, and to up-sell the products and services to maximize revenues. **About you** **Education:** -...

**Job** Details**: - Experience Needed: - 1 To 2 Years- Career Level: - Entry Level (Junior Level / Fresh Grad)- Education Level: - Bachelor's Degree- Salary: - Confidential- Job Categories: - Customer Service/Support**Skills And Tools**: - Customer Service- Call Center- Customer Support- Customer Care- English- Computer Skills- Communication**Key...