Quality Assurance Specialist call Center

**1.** **Scope of the role** This position is responsible for the provision of an efficient and effective support service to account operations in accordance with the principles of performance management and ensures that required standards of accuracy and quality set by the client are achieved and maintained. The Quality Specialist understands the business...

Quality Assurance Specialist **Quality Assurance Specialist, Cairo** Bringing smiles is what we do at TTECfor you and the customer. As a Quality Assurance Specialist working onsite in Cairo, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company...

iSchool is currently seeking a detail-oriented and experienced Sales Quality Assurance specialist to join our team. As a Sales Quality Assurance specialist, you will play a critical role in ensuring the quality of our sales processes and customer interactions. You will be responsible for monitoring and evaluating sales calls, providing feedback and coaching...

Main Responsibilities: - Perform, follow up and maintain target based on transaction quality monitoring and ensure accuracy and effectiveness - Review, highlight and report process levels gaps and areas of opportunities - Validate, track and ensure accurate and detailed feedback is uploaded for every monitored transaction - Observe, perform and realize...

InstaShop, headquartered in Dubai, is the leading online marketplace for supermarkets, pharmacies, pet shops & other businesses in the Middle East. With a young & motivated team & an office resembling the ones of startups in San Francisco, InstaShop is the right company for individuals passionate about adding value within a fast-growing technology...

Ensure that standards and safety regulations are observed - Address and discuss issues and proposed solutions with superiors - Document quality assurance activities and create audit reports - Make recommendations for improvement - Create training materials and operating manuals **Requirements**: - Proven work experience as a Quality Assurance Specialist...

**A perfect opportunity for Fresh grads and people who are currently looking for a job.** A US company working in Taxation Software products having a branch in Egypt seeking to hire _**Call Center Representatives /IT Specialist **_ - Location is at Cairo, Heliopolis - Rotational working hours, the number of working hours are different **Every few Months**,...

385997BR **Quality Assurance Specialist.**: Egypt **About the role** Location: Cairo, Egypt #LI-Hybrid About the Role: As a Quality Assurance Specialist you will be responsible for the technical and market release (QP) after assuring that appropriate practices, systems and processes are in place working closely with the Quality Control (QC) teams, by...

**What will you do?** Performance Monitoring: - Review quality of work performed by staff through live monitoring, Spot the daily issues and come up with solutions to optimize our daily operations in seamless way. Assessment & Reporting: - Uses quality monitoring data management system to compile and track performance at team and individual level....

**MAJOR RESPONSIBILITIES AND ACOUNTABILITIES** - Visit EGBANK branches regularly to monitor and ensure quality measures are preserved and continuously improved across all activities of customer service. - Discuss the Branch visit’s findings with the branch manager; provide counselling to improve the branch imac ge and level of service. - Submit the...

About the job Sr. Specialist, First Class Call Center  **About the role**: Handle all the inquiries, requests and complaints of the customers which are received via inbound/outbound calls of the call center. Handle the received calls within the quality standards of the company to maintain company image, and to up-sell the products and services to...

**About Us**: Join one of the leading Translation & Localization Companies in the world! Future Group Company is leading the localization market since 1994 with global subsidiaries serving North & Latin America, Asia, Europe, and MEA. We're currently expanding our team globally, join our global team in our new journey now! **Job Summary**: - Ensure that...

Manage large amounts of inbound and outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Seize opportunities to upsell products when they arise - Build sustainable relationships and engage...

Scope: **Responsibilities**: - Manages the call center team's real-time view system (Cisco). - Exports historical data and sales reports from Customer Relationship Management for use on the dashboard and performance analysis. - Monitors the call center process, investigates system faults in real time or in the past, and escalates as appropriate. -...

**Job Purpose**: - Quality assurance team continuously review and improve the design, performance, and efficiency of process to achieve highest productivity and proficiency levels. **Key Responsibilities**: - Audit on GCS cases, follow up and ensure End to End resolution. - Listen carefully to contact center calls and audit all info provided to...

**Do you value quality or quantity? Would you be able to follow, evaluate, and improve the quality standards of a project?** As a Quality Assurance Analyst, you are part of the Operations team, the center of our business. Within the role, you will be a bridge between our agents and clients. You will work to improve the quality of work of agents working on a...

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and...

**We are looking for** - Experience as a Client Support - Call center is a must - Excellent level of English - Patience when handling tough cases **Salary**: E£3,000.00 - E£4,000.00 per month Application Question(s): - What's your military status? For males - Have you worked before as Customer service? If yes please mention it in details. - Please...

About the job We are looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive. An excellent call center manager must be an organized, reliable and results-driven...

**Our client is a one of leading companies in the field of Retail and Consumer Finance in Egypt** **Location: Heliopolis** **Industry: Retail and Consumer Finance** We are looking for a skilled **Call center manager **to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is...