Call Center Representative

23 hours ago


مصر, Egypt CDI Full time

**Responsibilities**:
Answer customers’ inbound calls and provide accurate, satisfactory answers to their queries and concerns

Doing Outbound calls in case of any follow up

Handle complaints inquiries.

Handle all the inbound/outbound calls in a timely manner

Identify customer needs, research issues, resolve complaints, and provide solutions

Confirm patient’s appointments and schedule them on the system.

Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service
Adhering to all company policies and procedures.
Follow our company's communication “scripts”
Meet our quality pillars.

**Job Requirements**:
Fluency in English.
Bachelor degree holder in any field.
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
Advanced problem solver.

**Special requirements**:

- Willing to start immediately.
- You will be able to work remotely.
- Have your own laptop.

**Compensation package**:
Annual and monthly bonus depending on the performance.(P4P)

**Salary**: E£15,000.00 per month

Ability to commute/relocate:

- Cairo: Reliably commute or planning to relocate before starting work (required)



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