Customer Service Assistant

4 months ago

مصر, Egypt Al-Futtaim Full time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

**Job Purpose**:
Provide an efficient Customer Chanel for Customer feedback through assisting customers in a friendly and professional manner with all calls coming into IKEA Hotline, whether inquiries, suggestions or Complaints. Log all feedback onto CRM system and send necessary feedback to relevant Departments.

**Key Accountabilities**:
Customer
- Attends all assigned calls promptly and courteously based on pre-set Call Center SLA’s and KPIs.
- Route calls to relevant Departments and follow-up where necessary.
- Handles customer complaint professionally and responds with efficient solutions and escalates where necessary.
- Briefs the Duty Manager on complaints that require management assistance.
- Enters feedback from all calls onto CRM system for building of knowledgebase.
- Generate daily Call Center reports

Operational
- Operates the store paging and music system.
- Ensures awareness of all emergencies and evacuation procedures and list codes for announcement purposes
- Deals with internal operator issues
- Ensure all system procedures are adhered to as per policy / procedure
- Makes announcements in English and Arabic and pages the relevant person the visitor or co-workers have asked to see.

**Job Context**:

- Improving the Customer Experience for IKEA CFC by providing an efficient and professional customer channel.
- To represent IKEA brand at the required level
- To maintain store standards to the required level

**Minimum Qualifications and Knowledge**:

- Graduate or Diploma from Commerce, Marketing or similar field.
- 2 years in a similar role.

Job-Specific Skills:

- Call Center skills
- CRM System skills
- Analytical Skills, Effective Communication

Behavioural Competencies:

- Interpersonal Skills
- Business Acumen
- Problem Solving
- Confident
- Leadership Skills
- Strategic Thinking

**About Al-Futtaim Retail**

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference

  • Customer Service Specialist

    4 months ago

    مصر, Egypt Service First CX Full time

    **About Us** Service First CX is a World Class Multinational Company with strategic locations around the globe providing an elevated Customer Experience to benefit businesses with exceptional customer engagement. This is a full-time Job on-site for a Loan Specialist located in New Cairo. The Loan Specialist will be responsible for Handling all activities...

  • Executive Assistant

    4 months ago

    مصر, Egypt Premier Fitness Service Full time

    **Job Title: Executive Assistant** **Responsibilities**: **Executive Support**: - Provide high-level administrative support to executives. - Manage calendars, schedule appointments, and coordinate meetings. - Handle travel arrangements and logistics. **Organizational Skills**: - Maintain efficient filing systems and document management. - Coordinate and...

  • Customer Service Assistant

    3 months ago

    مصر, Egypt Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

  • Customer Service Assistant

    4 months ago

    مصر, Egypt Teleperformance Full time

    Role Description This is a full-time on-site role as a Customer Service Specialist located in Cairo, Egypt. The Customer Service Specialist will be responsible for fielding inbound calls, resolving customer inquiries, and providing exceptional customer service to achieve customer satisfaction goals. Up-selling for any offers **Qualifications**: Fluency...

  • Executive Assistant

    4 months ago

    مصر, Egypt Premier Fitness Service Full time

    Are you an experienced and proactive Executive Assistant with a passion for providing high-level support to top executives? Are you adept at managing complex schedules, coordinating meetings, and handling confidential information with discretion? If so, we want you to join our team as the Executive Assistant to the CEO at POWEROP. **About Us**: POWEROP aims...

  • Customer Service Director

    4 months ago

    مصر, Egypt Orange Full time

    Overall CSD Responsibilities - To have overall accountability for the quality of solutions provided to multi-national Customers. (measure service provided against defined Service Level Agreements). - Increase the value that Orange delivers to a customer, and deliver continual service improvement. Service Level Management - To be the Customer’s primary...

  • Customer Service Director

    4 months ago

    مصر, Egypt Orange Full time

    Overall CSD Responsibilities - To have overall accountability for the quality of solutions provided to multi-national Customers. (measure service provided against defined Service Level Agreements). - Increase the value that Orange delivers to a customer, and deliver continual service improvement. Service Level Management - To be the Customer’s primary...

  • Customer Service Team Assistant

    4 months ago

    مصر, Egypt Siemens Healthineers Full time

    Do you want to help shape the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry. We offer you a flexible and dynamic environment with...

  • Customer Service Assistant

    4 months ago

    مصر, Egypt Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

  • Customer Service

    3 months ago

    مصر, Egypt iSchool Full time

    iSchool is an e-learning platform that specializes in teaching coding and artificial intelligence to students aged 6 to 18 years old. As part of our mission to empower the next generation of tech innovators, we are seeking a highly motivated and energetic individual to fill the position of Customer Service. As a Customer Service representative at iSchool,...

  • Customer Service Director

    4 months ago

    مصر, Egypt Orange Business Full time

    **About the role**: The Customer Service Director is accountable for the provision of day-to-day coordinated delivery of agreed contractual solutions and services for a given customer. This includes the following: - overall responsibility for the quality of service and customer satisfaction for all implemented Orange Business Services in-sourced and...

  • Customer Service Director

    4 months ago

    مصر, Egypt Orange Business Full time

    **About the role**: The Customer Service Director is accountable for the provision of day-to-day coordinated delivery of agreed contractual solutions and services for a given customer. This includes the following: - overall responsibility for the quality of service and customer satisfaction for all implemented Orange Business Services in-sourced and...

  • Customer Service Assistant

    4 months ago

    مصر, Egypt Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

  • Customer Service Assistant

    4 months ago

    مصر, Egypt Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

  • Customer Service Assistant

    4 months ago

    مصر, Egypt Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

  • Customer Service Officer

    3 months ago

    مصر, Egypt Majid Al Futtaim Full time

    Majid Al Futtaim Properties invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, and Hospitality pioneer across the Middle East, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the...

  • Customer Service Officer

    3 months ago

    مصر, Egypt Majid al Futtaim Properties Full time

    Majid Al Futtaim Properties invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, and Hospitality pioneer across the Middle East, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the...

  • Customer Service Officer

    6 months ago

    مصر, Egypt DP World Full time

    **Responsibilities and duties**: - Coordinate with internal departments to resolve customer issues and ensure timely delivery of goods. - Manage customer accounts and processing payments - Maintain accurate records of customer interactions and transactions. - Provide customers with information on port services and regulations. - Assist with the preparation...

  • Customer Service Representative

    4 months ago

    مصر, Egypt Eurovan Full time

    Responsibilities: 2. Order processing and tracking: Assist customers with placing orders, verifying details, and ensuring accurate information is entered into the system. Track shipments using our tracking tools and proactively update customers on the status of their orders. 3. Issue resolution: Investigate and resolve customer complaints, issues, and...

  • Customer Service Representative

    4 months ago

    مصر, Egypt Transcom WorldWide Full time

    **Location**:Egypt, Cairo **Job category**:Customer Service Representative (CSR) **Language**:English **What's in it for YOU!** - Best salary in the market - Transportation provided - Medical and social insurance - Location is in Smart village - Overnight bonus **Join us as a Customer Service Representative!** Job Responsibilities: - Provide superior...