Customer Service Officer

5 months ago


مصر, Egypt DP World Full time

**Responsibilities and duties**:

- Manage customer accounts and processing payments
- Maintain accurate records of customer interactions and transactions.
- Provide customers with information on port services and regulations.
- Assist with the preparation of reports and presentations
- Coordinate with internal departments to resolve customer issues and ensure timely delivery of goods.

**Qualification, Experience and Skills**
- Bachelor's degree
- Have certifications or diplomas in customer service, communication skills, conflict resolution, or related areas.
- 1:2 experience in customer service or related fields such as sales, marketing, or hospitality.
- Specific experience in a particular industry or with a specific service.
- Good knowledge about industry trends
- Strong communication skill, both verbal and written.
- Very Good English Language both spoken and written
- Good organizational, problem-solving, and multitasking skills
- Able to handle customer complaints and resolve problems quickly and effectively.
- Able to communicate effectively with customers: listen actively and understand their needs.
- Attention to details
- Able to work well in a team, collaborate with other departments as needed, work independently, and take initiative when necessary
- Able to adapt to change situations and handle multiple tasks simultaneously.



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