Back-office Customer Service

5 days ago


مصر, Egypt MICO Full time

**We are hiring a Back-office customer service who will Communicating with customers through various chats and tickets.**

**Responsibilities**:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various chats and tickets.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.

**Requirements**:

- Bachelor's degree in graphic arts, design, communications, or related field.
- At least 1 year of experience in CS.
- Familiar with social media and live streaming apps.
- Strong analytical skills.
- Creative and innovative in work scope.
- Good in using Microsoft office.
- Fluent in English speaking and writing.
- Capable of working under pressure and willing to work with a flexible work schedule.
- Skilled in communication and good at handling problems.
- Self-motivated, results-driven, professional and efficient.
- Internet-related experience is preferred.
- 2 Days off.
- 8 hours working and one hour break.
- Allowance.
- Salary starts from 8K.
- Medical and social insurance.

**Salary**: E£6.00 - E£7.00 per month

Ability to commute/relocate:

- Cairo: Reliably commute or planning to relocate before starting work (required)

**Language**:

- English (required)



  • مصر, Egypt Mercedes-Benz Egypt S.A.E. Full time

    **Aufgaben**: - The Customer Service Back Office Specialist will support CS department in back office, Credit/debit notes processing, Suppliers selection & Service providers contractual agreement focus - Main tasks - Debit/Credit Notes processing- Issuing Credit and Debit Note requests to accounting relevant to ALL service & parts topics (e.g.: Dealers’...

  • Back-office

    3 weeks ago


    مصر, Egypt MICO Full time

    The Job Advert for a Customer Service Advisor - Back office for English account **Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. -Responding promptly to customer inquiries. - Communicating with customers through various chats and tickets. - Acknowledging and resolving customer...


  • مصر, Egypt اورنچ مصر Full time

    About the job NOC Back Office, Supervisor **Purpose of the job** Handle all activities related to RAN Network Modifications & Running Quality Analysis processes through working on different RAN technologies (2G, 3G & 4G). **Duties and responsibilities** - Handle all RAN activities within the RNOC back office team, - responsible for 2nd line support, RAN...

  • Sales Support

    5 days ago


    مصر, Egypt On-Hire Full time

    **Responsibilities**: - Manage the day-to-day operations of the sales support and back-office operations department - Create, implement, and maintain processes to improve operational efficiency - Manage and lead a team of support staff, providing guidance and coaching as needed - Ensure all tasks related to supporting the sales team are completed accurately...


  • مصر, Egypt BASF Egypt LLC Full time

    **Job Scope**: - Take full ownership/responsibility and ensure that all back office processes from customer order receipt to payment receipt. - Ensure a customer focused business environment, taking BASF’s business interests into account. - Customer contact person. - Adherence to and compliance with all BASF guidelines and procedures. ***Strategic and...


  • مصر, Egypt Majid Al Futtaim Full time

    Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region,...

  • Customer Service

    2 weeks ago


    مصر, Egypt Amir Elbaz Full time

    The Customer Service Unit is the focal point of Amir corporation, serving customers’ needs and cross-sell Asal services. The Customer Service Team Leader is responsible for all customer service unit, handles customers’ inquires and the delivery of their needs, and ensure Amir policy and procedures are implemented. He/She ensures that the CS team and call...

  • Customer Service

    20 hours ago


    مصر, Egypt Amir Elbaz Full time

    **Job summary /purpose** The Customer Service Unit is the focal point of Amir corporation, serving customers’ needs and cross-sell Asal services. The Customer Service Team Leader is responsible for all customer service unit, handles customers’ inquires and the delivery of their needs, and ensure Amir policy and procedures are implemented. He/She ensures...


  • مصر, Egypt MICO WORLD Full time

    MICO WORLD is a world-leading open social platform founded in 2014. We are dedicated to creating unbeatable, high-quality, and diverse social products worldwide, which provide accessible and robust social experiences to millions of users in over 150 countries and regions. With our products, users can enjoy video and voice chats, live streaming, games, and...

  • Customer Sales

    3 weeks ago


    مصر, Egypt The Emirates Group Full time

    Job Purpose: Manage a large ticketing or a reservation and ticketing office retail operation by implementing and maintaining best practise policies and procedures and lead the retail office to achieve local and network wide Commercial objectives. Ensure the highest level of service is delivered consistently to all customers across the full range of Emirates...


  • مصر, Egypt Amideast, Inc. Full time

    **COMPANY DESCRIPTION**: : **RESPONSIBILITIES** Tasks and responsibilities for this position include, but are not limited to, the following: - Maintain a level of proficiency dealing with customers - Respond to a variety of customers’ requests through offering on-spot information’s and services - Work on the CRM system and deal with extracting...


  • مصر, Egypt DP World Full time

    **Responsibilities and duties**: - Coordinate with internal departments to resolve customer issues and ensure timely delivery of goods. - Manage customer accounts and processing payments - Maintain accurate records of customer interactions and transactions. - Provide customers with information on port services and regulations. - Assist with the preparation...


  • مصر, Egypt SSC Egypt Full time

    Interact with customers over the phone to understand their banking needs. - Provide excellent customer service to achieve customer loyalty. - Resolve problems over the telephone on the spot. - Convert sales opportunities in order to meet financial targets. - Clarify and explain procedures and products over the telephone. - Capture and report customer...


  • مصر, Egypt Elevate holding Full time

    ELEVATE HOLDING IS HIRING NOW! Customer service agents are needed to join now! Job Requirements: - FLUENCY in English is a Must. - Flexible with Rotational Shifts. Benefits: - Salary from 6K to 6.5K net + 1k KPIs -Back Trip Door-to-Door Transportation is Provided - Ladies Shifts Can be Fixed 2 PM to 11 PM/ 3 PM to 12 AM. To apply, kindly send a voice note...


  • مصر, Egypt Xceed Full time

    **#Xceed is hiring** **#Back Office** **#Mail,Chat & Outbound Call** Location: Maadi - Technology Park. Salary 4000 Gross (3200 Fixed Gross + 800 KPIs) **Requirements**: Males Grads Only Max Age is 35. Stable internet connection. English very Good. Working hours. (9 Hours including 1 Hour break).Rotational Shifts. 2 Days off...


  • مصر, Egypt Amideast, Inc. Full time

    **COMPANY DESCRIPTION** The Customer Service Manager will provide a leading role in organizing and monitoring our Customer Service department to ensure our customers receive the highest levels of service. The Customer Service Manager is responsible for providing strategic leadership to the customer service and call center teams, to deliver exemplary...


  • مصر, Egypt Transcom Full time

    **What's in it for YOU!** - Best salary in the market - Transportation provided - Medical and social insurance - Location is in Smart village - Overnight bonus **Join our Transcom Family as a Customer Service Representative!** Job Responsibilities: - Provide superior customer service by assisting clients, using the corresponding communication channel:...


  • مصر, Egypt Paradise Inn Group Full time

    **Location: Le Metropole Hotel Alexandria, Egypt.** We are looking for a friendly, professional, and customer-oriented **front office manager **to join our team. As the front office manager, you will make sure that customers and visitors feel welcome and are well looked after. Your role will include overseeing employee schedules, front office staff...


  • مصر, Egypt The Coca-Cola Company Full time

    Job Summary: The purpose of this role is to handle the management and processing of transactional activity for the CRM team, including, but not restricted to, Order Entry, Documentation creation, Complaint handling, Delivery creation, Forecast entry and Invoicing. The key goal of the role is to satisfy the customers’ requirements in a consistent, efficient...


  • مصر, Egypt Fast & Accurate Full time

    **Position Summary**: Customer service specialist is responsible for handling all customer communications. This position manages all communications with client and updating throughout the shipment process. **Job Responsibilities as follows but not limited to**: - Ensure accurate and timely data entry into our operating system. - Submitting weekly report to...