Customer Relationship Officer

5 months ago


مصر, Egypt EGBank Full time

**_Identifies individual customer needs and fulfils it with proper bank’s products or services._**
- **_Promotes and sells the bank’s products and services to achieve _**_the preset sales targets._**
- **_Maintain the required product knowledge in order to provide accurate presentations to individual customers and to ensure suitability of the products to customers’ needs._**
- **_Handles Individual customers’ requests/inquiries related to their accounts, products and services in a professional manner and serves all customers regardless of segment up to the level of their full satisfaction._**
- **_Carries and handles efficiently custody items, keys as per custodian matrix and relevant policies and procedures._**
- **_Uses cross-selling techniques with EGBANK existing Individual customers_**
- **_Adheres to all policies and procedures._**
- **_Ensures that individual customers’ profiles are updated through implementing the KYC principle (Know Your Customers)_**
- **_Promotes E-channels awareness and encourage individual customers to use them_**
- **_Carries out any task requested by the Customer Service Head and the Branch Manager._



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