Retail Banking

2 days ago


مصر, Egypt Credit Agricole Egypt Full time

**Sales**
- Manage a portfolio of customers achieving revenue goals, sales/service and portfolio growth targets across a range of products and services for a specific pre-defined set of customers to create a profitable durable relationship
- Provide the assigned portfolio of **intermediate** customers with personalized service so as to develop close relationships, achieve maximum profitable contribution for the bank and retain their loyalty
- Maintain a superior customer service experience including pre-empting issues and proactive servicing
- Ensure delivery of customer promise and practice brand values, Continue to maintain and improve the quality of service offered
- Maximize profitability from the priority base
- Actively identify new customers, grow affluent customers portfolio by introducing higher number of 'NTB' ‘new to bank’ affluent customers
- Up-sell and cross-sell other bank products and services to existing customers
- Minimize customer attrition
- Maintain customer contact

**Operation & Service Quality**
- Orient and educate the walk-in customers on the use of the self-service zone
- Follow up with others, departments, pipeline credit/ operations dept. on pending cases
- Ensures handling and covering all customer requests / inquiries to deliver services excellence
- Efficiently handles customers complaints, escalating as appropriate

**CBE, Compliance, Audit, Procedures**
- Responds to Compliance dept. requirements in terms of obtaining proper approvals
- Ensure implementation of all bank policies / procedures / KYC requirements
- Ensure following set procedures as per designation

Qualifications
- Bachelor degree.
- 1-4 years in retail banking, customer service
- GT who passes basic certificate
- Customer service workshops accreditation certificate
- Sales techniques
- Customer service etiquette
- Bancassurance accreditation
- Compliance & Legal



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