Senior Customer Relationship Officer

7 months ago


مصر, Egypt EGBank Full time

**MAJOR RESPONSIBILITIES AND ACOUNTABILITIES**
- Identifies customer needs and fulfils it with proper bank’s products or services
- Handles customers’ requests/inquiries related to their accounts, products and services in a professional manner and serves all customers regardless of segment up to the level of their full satisfaction
- Promotes and sells the bank’s products and services to achieve the yearly set targets
- Ensures that brochures are up to date and in place
- Carries and handles efficiently custody items, keys as per custodian matrix and relevant policies and procedures
- Uses cross-selling techniques with EGBANK existing customers
- Adheres to Branch Operating Model
- Ensures that customers’ profiles are updated through implementing the KYC principle (Know Your Customers)
- Migrates customers to various channels (ATM, cheque deposit box)
- Carries out any task requested by the Senior Relationship Officer and the Branch Manager
- Makes calls upon request to EGBANK existing clients
- **JOB REQUIREMENTS**
- Minimum education- : Bachelor degree in finance or business administration- Desired education- : Baking principles- Languages- : Fluent in English and Arabic (Writing and speaking)- Ideal experience- : 0 - 3 years of experience in customer service or any related field of work



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