Senior Customer Relationship Officer

5 months ago


مصر, Egypt EGBank Full time

Identifies individual customer needs and fulfils it with proper bank’s products or services.
Maintain the required product knowledge in order to provide accurate presentations to individual customers and to ensure suitability of the products to customers’ needs.
Handles Individual customers’ requests/inquiries related to their accounts, products and services in a professional manner and serves all customers regardless of segment up to the level of their full satisfaction.
Carries and handles efficiently custody items, keys as per custodian matrix and relevant policies and procedures.
Uses cross-selling techniques with EGBANK existing Individual customers
Adheres to all policies and procedures.
Ensures that individual customers’ profiles are updated through implementing the KYC principle (Know Your Customers)
Promotes E-channels awareness and encourage individual customers to use them
Carries out any task requested by the Retail Sales and Service Manager and the Sales and Service Manager.



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