Implementation Relationship Manager

6 months ago

مصر, Egypt LSEG (London Stock Exchange Group) Full time

Key responsibilities
- Be responsible for the technical relationship with the client from an implementation and product change perspective.
- Build and maintain positive relationships with key technical contacts in named accounts.
- Leads the end-to-end implementation change for LSEG products, both LSEG and client initiated.
- Understand the impact that proposed product and system changes will have on customer systems and share this with internal teams.
- Liaise with key customer departments for each account during an implementation or upgrade to keep them informed of progress and any issues.
- Coordinate the implementation of LSEG products for a given customer
- Coordinate all internal partners and resources to achieve the objective of the implementation.
- Participate in collaborator meetings. There may be a requirement to chair the meetings on occasion.
- Ensure internal process is followed and keep systems record and key data up to date.
- Understand the customer’s business and overall technical strategy including relevant data consumption strategy to be able to deliver the best options for the customer.
- Hold meetings with the customer when required, either proactively or event triggered. These could be at up to C-Level.
- Identify all client readiness activities for assigned projects and act as the customer-facing _Technical Lead._

Skills/Behaviours
- Excellent customer facing skills
- Is open and willing to adopt new process and different ways of working.
- Pro-active and can demonstrate initiative, able to seek out information from customers and colleagues.
- Willingly puts in the effort to ensure activities are completed on time and to the quality required.
- Collaborative and has an ability to handle client objections.
- Able to use available resources and tools to investigate and resolve customer implementation issues.
- Can form close relationships with the Account Manager and CSM for mapped accounts to adopt a more cohesive service for the customer.
- Highly organized, with attention to detail
- Ability to pick up and understand processes quickly
- Ability to efficiently prioritize tasks during peak periods and in a pressurized environment.
- Good understanding of market data and the FinTech industry.
- Has in-depth knowledge of LSEG product suite and networking technology
- Ability to influence and manage customer expectations

Working environment
- Global environment
- Standard working hours: 8:00 am - 17:00 pm UTC+2
- Hybrid working: 3 days in the office, 2 days at home
- Good work life balance

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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