Implementation Consultant

5 months ago

مصر, Egypt Visa Full time

**Company Description**
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
**Job Description** Team Summary**

Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business. We are at the core of Visa’s overall vision to be the best way to pay and be paid for everyone, everywhere. We are fueled by a diverse team of talented team-members who continuously raise the bar on delivering best-in-class products and services to people all over the world.

**Role Description**

This is an individual contributor role responsible for solving complex problems and taking a broad perspective to identify innovative solutions. This role serves as a technical/functional specialist and works independently with guidance only in the most complex situations.

**Essential Functions/Responsibilities**:

- Lead project management of implementations for Visa client institutions and processors in assigned region to ensure client expectations are exceeded.
- Coordinate directly with clients to align on Visa program, processing and mandates requirements and facilitate new program installations, conversions, and maintenance requests without customer impact.
- Report client project accomplishments and deliverables to line manager bi-weekly.
- Manage non-routine, complex processing and change requests, as well as short term tactical and strategic client initiatives.
- Act as the Project Lead for various initiatives - both internal and external - using Project Management best practices and skills.
- Consults clients on implementation procedures, specific Visa mandates requirements and associated implementation steps.
- Proactively identify operational opportunities to increase service quality or efficiency.
- Build and enhance positive working relationships with key Visa client institutions, processors and internal stakeholders.
- Prepare and maintain detailed project plans, status reports, and issues logs.
- Represent client system and operational requirements to internal Visa organizations.
- Responsible for own work flow assignments and must be able to take the initiative to resolve problems and meet deadlines.
- Coordinate internal Visa resources to ensure delivery on commitments.
- Create, update and enhance internal support documents to assist internal and external stakeholders.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
**Qualifications**

Basic Qualifications:

- 5 or more years of work experience with a bachelor’s degree or an advanced degree (e.g., Masters) in Computer Science or similar field

Preferred Qualifications:

- 6 or more years work experience in software engineering and integration covering web and mobile payment platforms

Key Competencies:

- Experience in a customer support role in financial services, payment card, software, or information services.
- Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.).
- Excellent time management, organization, and planning skills are essential.
- Able to set priorities, influence others, and manage customer expectations.
- Demonstrated success in customer relationship management.
- Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines.
- Excellent verbal, written, presentation and interpersonal skills are required.
- Strong project management skills required.
- Demonstrated ability to articulate complex technical terms or processes into business language.
- Languages: English - required. Professional fluency in French would be an added advantage.

**Additional Information**
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gend

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