Senior Implementation Consultant

6 months ago

مصر, Egypt Visa Full time

**Company Description**
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

This position serves as a Visa Senior Implementation Consultant for implementation services provided to Clients, with a specific focus on new Solutions enabled in Visa. This is an individual contributor responsible for solving complex problems and taking a broad perspective to identify innovative solutions. This role serves to gather and document project requirements, coordinating the work of various workstreams involved in the complex project delivery while providing client consultative guidance on Visa regulations, fees, features, and functionality.

Within Client Services, is the Implementation Readiness Solutioning team that supports the implementation of new Products across Consumer Payments, Platforms, Value-Added Services, and Commercial & Money Movement Solutions. In addition to managing enterprise initiatives to deliver service excellence for our clients. Readiness Solutioning acts as the liaison between Product and Client Services to engage early and provide input during the design and development stages, building implementation requirements, processes, documentation, and tools. This role requires partnering cross-functionally and leading new solution pilot implementation projects with external Visa banks, partners, processors, and service providers.

**Responsibilities**
- Execute Visa new solution initiatives, which impact clients from a business operations perspective including changes to current products, implementation of new products and the business.
- Work closely with Solutions team to represent the needs of the clients and facilitate faster transition of new products and services into BAU Implementation by ensuring testing and set up requirements and options are clear, project artifacts are developed and finalized.
- Incubate and refine implementation documentation for new products and enhancements to a high degree of accuracy and create stable, repeatable, and scalable processes.
- Deliver comprehensive training, create relevant artefacts such as implementation processes, guides, presentations, forms, project plans, FAQs, on new Visa products and use developed materials to handover when they are ready to move to CS delivery teams.
- Act as a mentor and train team members and clients on new products implementation.
- Maintain internal guides and project artefacts updated with any changes after the product transition into BAU.
- Manage a portfolio of projects (including projects directed by other project managers where appropriate) to ensure that project interdependencies are identified and managed, resource requirements anticipated in advance of need, and priorities established in accordance with Visa and Client strategic objectives.
- Provide project management support to Visa clients and processors to ensure client expectations are exceeded.
- Coordinate directly with client to analyze new solution setup requirements to implement Visa products and services to support the business and formulate implementation solutions.
- Confidently manage new solution pilots and client projects in parallel to product developments and a changing landscape.
- Set priorities, influence client and Visa teams involved into various project workstreams to multi-task under tight deadlines and ensure that client and/or processor efforts, and 3rd party software providers are managed towards achieving customer and key stakeholder acceptance of deliverables.
- Be able to communicate complex, technical concepts in a focused and well-organized manner.
- Be able to learn and acquire knowledge in new technologies in keeping step with market developments.
- Good analytical skills, problem analysis and technical acumen for reviewing appropriateness of technical or project documents and in integrating systems solutions.
- Orientation towards quality enhancement and process improvement.
- Prepare and maintain detailed project plans, status reports, and issues logs.
- Represent client system and operational requirements

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