Customer Information Officer

7 months ago


مصر, Egypt EGBank Full time

Welcomes and orients all branch walk-in customers by handling their requests and inquiries in the most professional manner

Manages the branch queue by migrating customers to the various channels (ATM, Online bankingetc.)

Checks walking customers' requests, answers and resolves their related issues in a timely manner

Refer products based on customer potential when possible and maintain good relationships with the customer while working on increasing the customer base through cross-selling and getting NTB referrals from the walk-in customer

Assists in completion of any required documents for certain product or service requested by customers

Direct customers to alternative channels through explaining the relevant features of the online service to improve the customer journey perception about other channels of service

Carries and handles efficiently custody items, keys as per custodian matrix and relevant policies and procedures.



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