IT Hubs Administrative Assistant vois
6 months ago
**Role Purpose**:
**Key Accountabilities and Decision Ownership**:
- Franchise Onboarding:
- Coordinate the onboarding process for new franchisees, ensuring all necessary documentation and operating materials are provided, and onboarding checklist completed.
- Support the IT Hubs Franchise Manager with inquiries and providing support during onboarding.
- Lead Management:
- Manage the flow of leads between Vodafone’s Marketing & Lead Gen team and the franchises.
- Maintain a record of lead status and update regularly to ensure GDPR requirements are met.
- Commissions Processing:
- Process commissions for franchisees and sales representatives accurately and in a timely manner.
- Support the IT Hubs Sales and Revenue Manager to address any discrepancies or issues related to commissions and resolve them efficiently.
- Administrative Support:
- Provide general administrative support to the team as needed.
- Communication and Collaboration:
- Communicate with internal teams, franchisees, and Partner Manager to ensure smooth operations.
- Collaborate with marketing teams to optimise lead generation processes.
- Provide adequate insights to enable Decision support.
**Core Competencies, Knowledge, and Experience**:
- Fluent in English, IELTS 7
- Excellent command of computer use (Excel, PowerPoint, Access, word, Power Bi, and Power Platforms).
- Good numerical skills
- Strong collaboration and experience working in a team environment.
- Highly motivated self-starter who can drive changes with high levels of professionalism, mobility, energy and initiative.
- Proactive, flexible and ability to work under pressure in a high-growth, high-uncertainty environments.
- Ability to approach technical/operational challenges from a business perspective.
- Ability to manage and coordinate multiple activities under tight timeframes, while maintaining the professional standards.
- Objective focused
- Drive towards continuous development and improvement.
- Customer Service/Care experience is an advantage.
- Proven ability to understand new areas quickly
- Excellent communication skills
**Must Have Technical / Professional Qualifications**:
- Relevant business qualification
- Relative educational major (preferably in mathematics or quantitative fields0.
- Excellent command of written and spoken English Language
- Fluency in English is a MUST
- Advanced/Excellent level in MS Excel
- Advanced PPT skills are required
- Sales/Sales Operations/Sales Support background is a plus
**#_VOIS #movewithus**:
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