Support Engineer
6 days ago
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.
Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.
**Responsibilities**:
As an Azure IaaS VM support engineer you will be responsible for:
- Customer Issue Resolution & Responsiveness
- Drive the communication with the customer to provide top class support
- Collaborate with cross-group peers both proactively and reactively.
- Document troubleshooting steps
- Identify current knowledge deficiencies/training needs, as well as potential future needs.
- Implement your development plan, actively seek development opportunities, and complete all scheduled training.
- Be available for weekend shifts during EMEA hours periodically, if necessary.
**Qualifications**:
**SOFT SKILLS**
- Handle technically challenging and politically hot customer situations
- Strong communications skills - Excellent spoken and written English communication skills + a second language preferred
- Effective, polished interaction with customer to gather information
- Cross-team collaboration
- Logical and Critical thinking
- Passion for technology and customer support
**TECHNICAL SKILLS**
Knowledge of at least one of the two OS families:
- Operating Systems (Windows or Linux)
- Familiarity with OS Internals concepts (Windows or Linux) and Storage
- Demonstrable troubleshooting skills/experience
Virtualization and Cloud:
- Understanding of Virtualization concepts and virtual system administration
- Experience with VM configuration and administration
- Understanding of cloud vs. on premise computing
- Microsoft Azure Platform (as a plus)
**LANGUAGE SKILLS**
Fluency in English is mandatory. Second European language is a plus
**SCREENINGS**
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
-
Desktop Support Engineer
7 months ago
مصر, Egypt Informa Global Support Full timeCompany Description At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...
-
Is Support Engineer
4 days ago
مصر, Egypt ITWORX Full timeCareer Level: **Entry Level** - Employment Type: **Full time** - Function: **Management Information Systems** The job holder is responsible for supporting and maintaining internal computer systems, desktops, laptops, servers, and peripherals. Works closely with different levels of the Technical Support and Engineering teams, with excellent online...
-
Is Support Engineer
4 days ago
مصر, Egypt ITWORX Full timeCareer Level: **Entry Level** Employment Type: **Full time** Function: **Management Information Systems** The job holder is responsible for supporting and maintaining internal computer systems, desktops, laptops, servers, and peripherals. Works closely with different levels of the Technical Support and Engineering teams, with excellent online...
-
Support Engineer
7 months ago
مصر, Egypt Ericsson Full time**Our Exciting Opportunity** We are now looking for a Support Engineer that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks. The Support Engineer...
-
IT Support Engineer
7 months ago
مصر, Egypt Staff Arabia Full time**Now Hiring!!** Excellent vacancy in IT field / Qatar Our Client, a leading company in information technology field in Qatar is looking to hire the following position: **IT Support Engineer**: Main Job requirements: Bachelor degree in related field Experience 3 to 6 Years in related field Arabic & English (Excellent in Read, Write, Speak) Males only...
-
Support Engineer
6 days ago
مصر, Egypt Ericsson Full time**About this opportunity** We are now looking for a Support Engineer that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks. The Support Engineer...
-
Technical Support Engineer
7 months ago
مصر, Egypt FlairsTech Full timeDetails Required Experience 4 Department R&D Career Level Position Location maadi **Skills**: - Networks troubleshooting Technical Support customer service Excellent English Requirements and responsibilities Skills required: Linux Docker Databases skills Working on monitoring Ccna N+ Support engineer JD: Implementation and support engineer will own end...
-
Charging Support Engineer
7 months ago
مصر, Egypt Ericsson Full time**Join our Team**: **Our Exciting Opportunity** We are now looking for a Support Engineer that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks. -...
-
Technical Support Engineer
7 months ago
مصر, Egypt Rabie Al-Takyeef Factory Full time**Mechanical Engineer - Technical Support (Alexandria or Cairo)** We are a ducting-system-manufacturing company seeking a highly motivated and results-oriented **Mechanical Engineer** to join our growing team in **Alexandria or Cairo, Egypt**. In this role, you will provide technical support to our customers, design customized products, submit various...
-
Customer Support Engineer
7 months ago
مصر, Egypt FlairsTech Full timeDetails Required Experience 3 years Department R&D Career Level Position Location maadi **Skills**: - Linux Dockers Requirements and responsibilities Skills required: Linux Docker Databases skills Working on monitoring Ccna N+ Support engineer JD: Implementation and support engineer will own end to end customer communication for customer deployments and...
-
Transmission Support Engineer
1 week ago
مصر, Egypt Ericsson Full time**About this opportunity** We are now looking for a Transmission Engineer that will provide technical service and support to our customers. In this role, you will fix and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks. The Support Engineer...
-
Jr. IT Support Engineer
7 months ago
مصر, Egypt Dubizzle MENA Full timeOLX Egypt is the leading marketplace for selling and buying online in the region. Our aim is to upgrade people’s lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the...
-
Application Support Engineer
1 week ago
مصر, Egypt Groupe Atlantic Full timeATLANTIC Engineering Company for Energy Technology (ECET) in Cairo is a French based international company producing 1.2 million of water heaters and 500 000 towel-dryers every year. The combination of Groupe Atlantic's knowledge, experience and management approach in hot water products and Egyptian workforce made GROUPE ATLANTIC Egypt one of the Group's...
-
Technical Support Engineer
7 months ago
مصر, Egypt Uqudo Full time**Title**: Technical Support Engineer **Function**:Technology **Location**: Remote **Job Type**: Permanent/Full time **Company Overview**: In a world increasingly reliant on digital interactions, trust is the foundation upon which meaningful business relationships are built. As online transactions continue to surge at an unprecedented pace, Uqudo stands...
-
Network Support Engineer
2 days ago
مصر, Egypt NCR Full timeAbout NCR NCR Corporation (NYSE: NCR) is a leading software - and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. Title: Network Support Engineer Grade:...
-
IT Infrastructure Support Engineer
8 months ago
مصر, Egypt PetroApp Full timePetroApp, a leading company in the automotive industry, is seeking a skilled and dedicated IT Infrastructure Support Engineer to join our team. As an IT Infrastructure Support Engineer at PetroApp, you will be responsible for maintaining and supporting the company's IT infrastructure, ensuring smooth operations and resolving technical issues. In this role,...
-
Support Engineer
7 months ago
مصر, Egypt Giza Systems EG Full timeJob Summary: Job Responsibility: - Provide technical support to clients via on-site visits or remote communication channels. - Identify and troubleshoot technical issues related to hardware, software, and networking. - Collaborate with other team members to resolve complex technical issues. - Install, configure and maintain software and hardware systems. -...
-
Cash Support Engineer
7 months ago
مصر, Egypt Vodafone Full time**What you’ll do**: **Role purpose**: - Collaborate with Engineering teams to build SRE culture, maintain development, staging and production systems. - Engage in and improve the whole lifecycle of services—from inception and design, deployment, operation, and refinement - Managing infrastructure reliability, scalability and security using SRE...
-
Support Engineer
7 months ago
مصر, Egypt OneCard Full timeDuties: Independently identify problems within our software based on customers reported inquiries Troubleshoot, analyze, create workarounds to achieve high levels of customer satisfaction and success. Make use of administrative tools to respond to customers operational requests and inquiries. Document previous issues resolutions to aid in maintenance of...
-
Technical Support Engineer
7 months ago
مصر, Egypt Webhelp Full time**Customer Service/Support** **Location** - Cairo, Egypt*** Job Title: Technical Support Engineer - Premier (Attaching CVs is a MUST) **Job Description**: The Advisor II, Technical Support responds to basic to complex inquiries of a technical nature including hardware/software, or other designated client products. This position assists external/internal...